General Manager, Airport Operations (Facility Services)

About Dexterra Group

Dexterra Group is a publicly listed, financially robust company (TSX:DXT) with a far-reaching presence throughout North America. With decades of experience, the company is dedicated to creating and managing built environments that play essential roles in communities and the economy. Dexterra emphasizes a fulfilling work culture marked by stability, diversity, employee recognition, work-life balance, and camaraderie.

Role Summary

The General Manager, Airport Operations role is a newly created leadership position responsible for overseeing large and complex airport services. The role focuses on driving operational excellence, financial performance, customer satisfaction, safety compliance, workforce leadership, and developing future leaders within the organization.

Key Responsibilities

• Provide strategic and operational leadership across several airport service contracts and operational functions.
• Lead workforce planning, operational strategies, and business continuity efforts.
• Monitor and enhance performance through operational reviews, audits, customer feedback, and KPIs.
• Cultivate a culture of professionalism, accountability, service excellence, and ongoing improvement.
• Champion safety by fostering compliance with policies, airport regulations, employment laws, labor agreements, and customer requirements.
• Collaborate with Health and Safety teams to conduct incident investigations, apply corrective actions, and improve prevention.
• Promote a culture of proactive safety awareness throughout all organizational levels.
• Manage financial results including revenue, profitability, labor performance, and productivity.
• Identify operational risks and opportunities, and implement process improvements.
• Drive innovation to maintain operational excellence.
• Support customer retention, contract renewals, service expansions, and business growth.
• Build and develop high-performing leadership teams with focused succession planning.
• Encourage leadership empowerment, accountability, collaboration, inclusion, recognition, and continuous learning.
• Develop trusted relationships with airport authorities, airlines, unions, government agencies, and key stakeholders.
• Ensure delivery meets contractual obligations and customer service expectations.
• Support enhancements that improve service quality and customer experience.
• Partner with HR, Labor Relations, and Finance to maintain positive labor relations in a unionized environment.
• Lead and support change management initiatives to enhance operational effectiveness and alignment with organizational goals.

Candidate Profile

• Extensive experience managing large, complex operational environments, ideally in Facilities Services.
• Background in airport services, transportation, logistics, facilities management, hospitality, or related service industries.
• Strong financial and business skills related to budgeting, workforce and labor management, and operational performance.
• Experience managing both unionized and non-unionized staff teams.
• Proven track record in developing leadership and building effective teams.
• Excellent stakeholder relationship and customer service skills.
• Strong communication, decision-making, and problem-solving skills suited to dynamic environments with shifting priorities.
• Experience leading organizational change and continuous improvement initiatives.
• Post-secondary education in Business, Operations Management, Aviation Management, or equivalent combination of education and experience.
• Ability to secure and maintain required airport security clearances including Transportation Security Clearance (TSC) and Restricted Area Identity Card (RAIC).

Additional Information and Benefits

• Opportunity to contribute to an essential and growing industry.
• Award-winning safety culture emphasizing employee well-being.
• Supportive and collaborative team environment with growth opportunities.
• Employee referral program to encourage team expansion.
• Growing organization certified as a Great Place to Work for 2025-2026.

Dexterra Group is committed to equal employment opportunities and considers all qualified applicants without regard to protected characteristics. Accommodations are available throughout the hiring process upon request. Please note, recruitment agencies are not accepted for this role.