Front Office & Guest Relations Agent

Job Overview

Join our luxury lifestyle boutique hotel located in Berlin's embassy district, offering 78 rooms and suites, a restaurant, bar with terrace, private dining salon, and spa. The hotel embodies a warm living room ambiance, nestled nearby the Berlin Zoo and Tiergarten with inspiring art, fashion, and hospitality combined.

Primary Responsibilities

• Manage smooth and courteous guest check-in and check-out procedures.
• Ensure all cash and equivalent transactions are accurately recorded at shift start and end.
• Respond to guest requests and inquiries professionally, politely, and promptly.
• Engage actively in guest care before, during, and after their stay.
• Handle telephone duties and provide general information to callers.
• Oversee the reception area maintaining a welcoming and friendly presence.
• Escort arriving guests to their rooms or suites.
• Address guest complaints within assigned authority and escalate serious issues to supervisors or management.
• Assist other hotel departments including administration, front desk, and program support as needed.

Candidate Profile

• Completed hotel management training or equivalent experience highly preferred.
• Strong service orientation coupled with a hospitable attitude.
• Proficiency in both German and English languages.
• Presentable appearance, strong teamwork spirit, and resilience under pressure.

Employee Benefits

• Public transport allowance: €30 monthly subsidy towards Germany ticket.
• Edenred card after 3 months, reloaded monthly with €50 tax-free credit.
• Participation in themed workshops and groups focused on stress management, sleep, relaxation, and diversity.
• Private confidential coaching sessions available with professional counselors or psychologists.
• Flexible memberships to Holmes Place fitness, accessible at reception.
• After probation period, a complimentary overnight stay with dinner at the hotel.
• Free staff meals with taxes covered.
• Uniform cleaning service at no cost.
• Discounts in Accor and Ennismore groups for dining and lodging worldwide.
• Half-price spa treatments and preferential family and friends rates at the hotel.
• Annual memorable staff celebration event.
• Access to extensive discounts through corporate-benefit platforms.

Additional Information

We encourage you to submit your application to join our dedicated team. Please send your documents via email or apply through the online form. For more details on our hotel, visit our official website.