Front Office Executive

Position Overview

This role is responsible for managing guest check-ins by verifying identities, processing payments, assigning rooms, and issuing keys. The executive must establish accurate accounts tailored to each guest’s needs, ensure rate accuracy, and handle Marriott Rewards details.

Duties and Responsibilities

• Verify guest identities and payment methods during check-in.
• Assign rooms and activate or issue room keys efficiently.
• Set up precise guest accounts and confirm rates against market codes, noting exceptions.
• Secure payments before room key issuance and reconcile billing as necessary.
• Prepare daily logs, reports, cashier closing documentation, and balance cash receipts.
• Provide guests with directions and hotel information while facilitating guest requests by coordinating with relevant staff and following up for completion.
• Process all payments including vouchers and paid-outs, ensuring accounting protocols are followed and manual authorizations obtained when required.
• Monitor and secure the cash bank at shift start and end.
  
• Alert Loss Prevention/Security about any guest theft reports.
• Support management by aiding in staff training, performance evaluation, motivation, counseling, and serving as a role model.
• Promote a positive work environment by building good relationships and addressing employee concerns in line with company policies.
• Follow all safety procedures, report hazards, and maintain confidentiality to protect company assets.
• Deliver professional and courteous guest interactions, including assistance for those with disabilities.
• Communicate clearly using professional language and maintain accurate written records.
• Operate computers and POS systems for information entry and retrieval.
• Perform physical tasks involving standing, sitting, walking, and lifting up to 10 pounds as needed.
• Carry out additional related duties assigned by supervisors.

Qualifications

• Minimum education: High school diploma or equivalent (G.E.D.).
• At least one year of relevant work experience.
• At least one year of supervisory experience preferred.
• No license or certification required.

Additional Information

Job Number: 26084384

Category: Rooms & Guest Services Operations

Location: Village Pakhal, Faridabad, Haryana, India, 121001

Schedule: Full Time (Onsite)

Position Type: Non-Management

Marriott International is committed to equal opportunity and welcomes applicants from all backgrounds, promoting inclusivity and diversity. This role is part of the JW Marriott luxury portfolio, which emphasizes associate well-being, development, recognition, and a culture of genuine hospitality. The company strives for a safe, professional, and confidential environment where employees can thrive and deliver exceptional guest experiences consistently.