Front Desk Agent

Job Overview

We seek motivated and proactive Front Office professionals eager to advance their careers with Rotana Ras Al Khaimah - The Mangroves. As a Front Desk Agent, you will deliver professional, customer-centric service designed to make each guest's visit memorable.

Key Responsibilities

• Deliver prompt, courteous, and efficient guest service to ensure a high level of satisfaction throughout the entire stay.
• Greet guests personally by name when possible, escorting them to their rooms to foster a welcoming atmosphere.
• Conduct in-room and hotel familiarization tours and assist guests with inquiries and requests related to hotel activities.
• Remain well-informed about hotel information and local services, including operational hours, promotions, events, and attractions to adequately respond to guest questions.
• Stay aware of daily rate levels and occupancy to support front desk functions.
• Administer front desk cashiering standards accurately and comply with all related policies and procedures.
• Manage guest accounts from check-in through check-out, ensuring precise posting of incidental charges via computerized front office systems.
• Protect guest privacy by ensuring no personal details are disclosed.
• Fully understand hotel policies, procedures, and service standards and maintain comprehensive knowledge of hotel facilities and current happenings.

Qualifications and Skills

• Possession of a degree in hospitality or related field preferred.
• Prior experience in a hotel front office department is required.
• Excellent verbal and written English communication skills; knowledge of an additional language is advantageous.
• Strong interpersonal and problem-solving capabilities.
• Comfortable with computer use; familiarity with Opera software is an asset.

Personal Competencies

• Customer-focused and highly proactive with a charismatic, approachable personality.
• Ability to work effectively under pressure in a fast-paced setting.
• Team player able to collaborate successfully within a multicultural environment.
• Demonstrates understanding of job responsibilities, accountability, respect for diverse individuals, adaptability, and teamwork.