Field Collection Executive

Role Overview

The position of Field Collection Executive, also known as Collections Specialist, Debt Recovery Officer, or Portfolio Collection Manager, operates within the Collections Department. This role begins as a 3-month internship with stipend, transitioning to full-time employment contingent on performance.

Key Responsibilities

• Manage an assigned portfolio of approximately 100 to 120 active cases, particularly those with EMI installments greater than three.
• Conduct frequent home visits to customers for collection purposes, employing negotiation skills with empathy, respect, and patience.
• Handle all cash collections efficiently and ensure timely deposits at the branch within prescribed Turn Around Times (TAT).
• Consistently achieve and surpass monthly collection targets along with related Key Performance Indicators (KPIs).
• Plan daily travel routes strategically, prioritizing accounts with highest overdue status to optimize collection outcomes.

Eligibility Criteria

• Age limit for freshers: up to 25 years; for experienced candidates: up to 28 years.
• Minimum educational qualification is completion of 12th grade; graduation preferred.
• Preferred experience includes vehicle loans (two-wheelers, three-wheelers, or commercial vehicles) or microfinance (non-LAP/business loans).
• Ideal candidates come from NBFCs or automotive financing companies like IndusInd Bank, AU Small Finance Bank, or HDB Financial.
• Applicants must reside within 20 kilometers of the city center.
• Candidates with exclusive backgrounds in Bank Liability Sales (Credit Cards, CASA, Insurance), Loan Against Property (LAP), or business loans typically do not qualify.

Compensation and Benefits

• Fresher salary starts at ₹13,000 per month.
• Those with 1–2 years’ experience receive ₹14,000 monthly.
• Senior executives with 2–4 years’ experience may earn up to ₹16,000 per month.
• A fixed compliance allowance of ₹3,000 per month is granted upon meeting criteria: handling at least 70 collection cases, achieving 97% or higher collection efficiency, visiting all assigned cases by the 15th of each month, and maintaining less than seven employee ID freezes.
• Monthly incentives based on performance can reach 50% to 60% of the base salary.

Mandatory Compliance Requirements

• A financial background check (CIBIL) must be passed; profiles with poor scores or serious overdue accounts may be rejected.
• Police Verification Certificate (PVC) must be obtained prior to joining.
• Submission of an original blank cheque to the Head Office is essential to complete the onboarding process.