F&B Supervisor

Job Overview and Responsibilities

The F&B Supervisor role focuses on guaranteeing top-quality food and service delivery through efficient, cost-effective management aligned with the company's standards. Key duties include overseeing food and beverage operations to ensure compliance with hygiene and safety regulations, leading and supporting direct reports with training and performance feedback, and handling customer complaints by investigating issues and implementing corrective solutions to prevent recurrence. This position also involves managing shift schedules dynamically to maintain optimal staff coverage while reducing overtime, promoting safe work practices according to corporate policy, and continuously gathering and analyzing customer feedback to improve service quality and satisfaction. Additionally, the role requires adherence to the Quality Policy grounded in ISO 9001:2008 standards and execution of departmental procedures reflecting the organization's quality commitments.

Qualifications and Expertise

The ideal candidate holds a Bachelor's degree in Hotel Management. They bring at least five years of hospitality experience, including a minimum of one year in a supervisory capacity within a luxury 5-star hotel or independent restaurant setting. A solid understanding of food safety standards and hygienic protocols is necessary.

Skills and Competencies

• Fluency in both spoken and written English.
• Strong leadership abilities with self-motivation.
• A proactive mindset toward identifying opportunities and continuous improvement while adapting to change.
• Capability to craft customized food and beverage experiences.
• Excellent organizational and multitasking skills with meticulous attention to detail.
• Proficiency in Microsoft Office suite applications.
• Competence in accurate record-keeping, inventory management, and adherence to established procedures and policies.