Enrollment Coordinator

Job Overview

Stefanini Group is seeking a dedicated Enrollment Coordinator to join their team remotely. The role demands efficiently processing enrollment requests while adhering to regulatory and accreditation standards, encompassing timely data entry and thorough review of both electronic and paper documents. The role involves collaboration to resolve issues and maintaining communication with internal and external stakeholders.

Key Responsibilities

• Accurately process enrollment requests promptly in line with state and federal laws and accreditation criteria.
• Perform regular audits of enrollment files to confirm completeness, organization, and security based on company policies.
• Provide courteous assistance and education to customers regarding government program enrollments, eligibility, COBRA, and HIPAA rules.
• Keep informed of pertinent federal and state requirements and accreditation guidelines influencing enrollment procedures.
• Conduct research to address customer concerns and respond to inquiries swiftly; perform account and case reconciliations as necessary.
• Maintain resolution of enrollment and customer inquiries within established timeframes, managing membership data across multiple databases.
• Understand broader system functionalities and public health processes to evaluate enrollment impacts effectively.
• Communicate member enrollment statuses using Facets documentation, phone, and formal written correspondence, including approved templates, and escalate critical concerns to leadership appropriately.

Qualifications

• Minimum of a High School Diploma or equivalent; Associate's Degree is preferred.
• At least two years of relevant experience in a healthcare-related environment is required.
• Previous experience in an enrollment role is preferred.
• Familiarity with Medicare and Medicaid regulations is advantageous.
• Ability to quickly learn and adapt; prior enrollment experience is desirable.

Additional Information

Compensation varies based on experience, qualifications, and market conditions, with potential bonuses or incentives. The company emphasizes personal communications during recruitment, ensuring candidates receive a thorough introduction to the role and interview process before any formal job offer.

About Stefanini Group

Stefanini Group is an international provider of outsourcing solutions including IT consulting, systems integration, digital services, and strategic staffing to Fortune 1000 companies. Operating across multiple continents, the company serves clients in various industries such as financial services, manufacturing, telecommunications, technology, public sector, and utilities. The organization holds a CMM Level 5 certification and maintains a strong commitment to quality and global presence.