eCommerce Operations Manager

Overview

Mohammad Rafi Anwari Trading Private Limited is seeking an experienced eCommerce Operations Manager to oversee order processing and fulfillment across multiple online marketplaces, including Amazon, Flipkart, Shopify, Blinkit, Swiggy, and Zomato. The role requires meticulous handling of orders, coordination with warehouse and courier partners, and ensuring a smooth customer experience with timely deliveries and efficient issue resolution.

Key Responsibilities

• Manage order processing from various e-commerce platforms, verifying customer details, payment confirmation, and product availability.
• Generate necessary documentation such as invoices, shipping labels, and packing slips for dispatched orders.
• Collaborate with the warehouse team to ensure precise packing and prompt dispatch of orders.
• Monitor shipments to guarantee on-time delivery and follow up on logistics.
• Handle customer service aspects related to order cancellations, returns, replacements, and refunds efficiently.
• Maintain and update inventory data across all e-commerce channels to ensure accuracy.
• Keep detailed and accurate records of all orders and dispatch activities.
• Coordinate with courier partners to resolve pickup and delivery challenges.
• Address customer inquiries concerning order status and delivery timelines promptly.
• Ensure high accuracy in order processing to minimize errors, especially during peak sales periods.
• Prepare and submit daily sales and order status reports for management review.

Required Qualifications and Skills

• Proficiency in managing seller accounts on Amazon Seller Central, Flipkart Seller Hub, Shopify, and other online marketplaces.
• Basic competency in Microsoft Excel functions such as VLOOKUP, data filtering, and generating reports.
• Strong communication and coordination abilities to work effectively with cross-functional teams.
• Exceptional attention to detail and commitment to accuracy.
• Ability to perform efficiently under pressure during high-demand sales seasons.
• Basic understanding of inventory management principles.

Compensation

The position offers a monthly salary range between 15000 and 25000 Indian Rupees.