Dispute Analyst

Overview

This role is offered by an associated company in the United States seeking a Dispute Analyst to enhance its financial operations through expert investigation and resolution of transaction disputes. This key position supports customers, merchants, and internal teams by carefully managing claims using thorough research and timely decisions, all within a collaborative remote environment.

Key Responsibilities

• Handle the end-to-end dispute resolution process ensuring timely and accurate claim reviews in compliance with relevant regulations and company policies.
• Investigate transaction details to detect underlying issues and decide on appropriate solutions by utilizing available resources and sound judgment.
• Engage professionally with customers, merchants, financial institutions, and internal stakeholders using various communication channels including phone, email, fax, and written correspondence.
• Assess suspicious claims to identify risks and patterns that require further examination.
• Assist collection efforts by contacting overdue customers to encourage payments or resolve account discrepancies.
• Track disputed transactions to uncover trends, risks, and areas where processes can be enhanced.
• Respond promptly to dispute-related email inquiries and perform additional operational duties as delegated by management.

Candidate Profile and Requirements

• Possession of an associate degree in business, finance, communication, marketing, or a related discipline, or a minimum of one year’s relevant experience.
• Preferably experienced in dispute resolution, financial services, customer support, claims handling, or similar fields.
• Demonstrates strong analytical thinking, meticulous attention to detail, and ability to solve problems effectively.
• Capable of analyzing data, exercising sound judgment, and making accurate, informed decisions.
• Excellent written and verbal communication skills suitable for interacting professionally across diverse stakeholders.
• Adept at managing multiple priorities and meeting deadlines in a fast-paced setting.
• Comfortable working autonomously while effectively collaborating within a team.
• Proficient with standard office software including word processing, spreadsheets, and internet tools.
• Competent in interpreting policies, procedures, and operational guidelines.

Compensation and Benefits

• Competitive hourly wage approximately between $22 and $23.
• Flexible remote work opportunities for qualifying locations.
• Comprehensive medical, dental, and vision coverage starting from day one.
• Access to flexible spending options such as Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) retirement savings plan with company matching from the first day of employment.
• Paid time off, sick days, volunteer time off, and paid parental leave.
• Company-sponsored life insurance and disability benefits.
• Programs to support wellbeing and a casual, flexible workplace atmosphere.

Additional Information

The application process is managed by our partner using AI-powered matching to fairly screen candidates against core job requirements. Final hiring decisions rest with the partner company. Applicants should note that personal data will be processed under GDPR and privacy standards to facilitate candidacy evaluation. AI tools may assist but do not replace human hiring judgment.