Despatch Clerk

About the Role

We are seeking an organized and proactive Despatch Clerk to become an integral part of our warehouse team in Salisbury. Reporting directly to the Warehouse Manager, you will ensure efficient management of the despatch office by coordinating distribution activities and providing excellent customer service.

This position is perfect for individuals who excel in dynamic, fast-paced environments and enjoy facilitating communication and workflow in warehouse settings.

Key Responsibilities

• Oversee daily distribution and delivery planning.
• Respond to incoming calls and customer inquiries professionally.
• Maintain precise warehouse documentation and perform necessary administrative duties.
• Organize and distribute paperwork systematically.
• Coordinate with carriers and manage courier services efficiently.
• Deliver consistent high-level customer service.
• Verify transport and freight invoices alongside delivery dockets.
• Assist drivers with freight documentation completion.
• Manage cancellation procedures in collaboration with the National Customer Service Centre.
• Monitor and replenish stationery and consumable supplies.
• Administer proof-of-delivery processes accurately.
• Coordinate and distribute OE fitment stock such as tyres and rims.
• Support monthly stocktaking activities.
• Keep detailed despatch records up to date.
• Manage customer returns in line with the Goods Return Policy.
• Process returns of new tyres for customer credit.
• Handle warranty tyre returns for Technical Field Services inspection.

Candidate Profile

• Excellent organizational and administrative capabilities.
• Strong communication skills coupled with customer service excellence.
• Confident in interacting with carriers, drivers, and internal teams.
• Meticulous attention to detail and accuracy.
• Able to work effectively both autonomously and collaboratively within teams.
• Previous experience in warehousing or logistics is preferred but not required.

About Our Company

We are a leading provider in tyre and mobility solutions, committed to delivering premium products and services that support individuals, businesses, and industries across Australia and New Zealand. Our operations encompass company-owned stores, franchise partnerships, and mobile servicing, supported by more than 2000 dedicated team members.

Our Commitment to Employees

We prioritize creating a safe and pleasant work environment that encourages employee wellbeing. Our culture promotes growth and career development, with a strong emphasis on internal promotion. Employees enjoy flexibility that supports both wellbeing and high performance, along with the security of working for a globally trusted brand. We take pride in fostering a welcoming and supportive workplace community, united by our mission to serve society with superior quality.

Employee Benefits

• Competitive remuneration package including market-related base salary, variable pay, and applicable allowances.
• Exclusive discounts on Bridgestone tyres and servicing for employees and their families.
• Access to financial education, wellbeing programs, and discounts on private health, car services, travel, and more.
• Paid annual volunteer leave to support causes important to you.

Additional Information

Please note: We kindly request no recruitment agencies to apply for this role.