Desktop Support Specialist

About the Role

We are seeking a dependable and service-focused Desktop Support Technician to become a key member of our team based in Manhattan (7th Ave). This position blends IT support responsibilities with front desk duties, offering an excellent fit for individuals who enjoy assisting others, maintaining organization, and thriving in a cooperative workplace. The technician will collaborate closely with internal teams to ensure an efficient and inviting environment for users and visitors alike, while addressing daily technical requirements. Candidates with practical experience, relevant training, or a strong enthusiasm for advancing their IT support expertise are welcome.

Key Responsibilities

• Troubleshoot and assist users with hardware, software, and fundamental networking problems.
• Guide users through installation and problem-solving processes clearly and methodically.
• Offer technical assistance both onsite and remotely.
• Manage support requests through a ticketing system and document problems and solutions for future reference.
• Escalate issues of higher complexity appropriately and track resolution progress.
• Configure desktop applications and customize user setups.
• Welcome visitors warmly and maintain a professional front desk presence.
• Handle incoming phone calls and emails, providing accurate information and routing as needed.
• Keep the reception area clean and orderly.
• Schedule appointments, organize meeting room reservations, and support routine administrative tasks such as data entry, filing, and scanning.
• Ensure smooth office functioning through coordination with team members and adherence to security and safety policies for staff and visitors.

Qualifications and Skills

• Some prior experience in IT support, customer service, or administrative roles.
• Ability to assist users with technical issues patiently and clearly.
• Basic familiarity with Microsoft Office 365, Windows operating systems, and ticketing software, or willingness to learn.
• Familiarity with Microsoft Intune, Azure AD, or Exchange Online considered advantageous but not mandatory.
• Strong organizational and communication capabilities.
• Capacity to work independently and collaboratively as part of a team.
• A positive, helpful demeanor with close attention to detail.

Additional Preferences

• Experience in hybrid IT support and front desk environments.
• Knowledge of device setup and user onboarding processes.
• Desire for professional growth in IT support.

Why Join Us

• A supportive and collaborative team atmosphere.
• Opportunities to develop technical expertise alongside professional skills.
• A clearly defined role with structured daily guidance.
• An engaging position blending interpersonal interaction and hands-on IT work.