Deal Desk Associate

Role Summary

We are seeking a Deal Desk Associate based in Germany for a partner company, offering a valuable opportunity to gain expertise in Deal Desk and Revenue Operations within a dynamic global enterprise. This position is pivotal in managing the quote-to-cash process efficiently, supporting Sales, Finance, and Operations teams to ensure precise deal execution. The role balances daily operational responsibilities with chances to influence process improvements and commercial strategy, all within a flexible, remote-first work setting. Ideal for a detail-focused and business-curious professional eager to evolve into strategic responsibilities, contributing to smoother deal flow, enhanced customer satisfaction, and business scalability.

Key Responsibilities

• Handle closed-won deal processing and order management, maintaining accuracy, compliance, and promptness through the deal lifecycle.
• Create standard quotes using CPQ software and validate order forms regarding pricing, approvals, and required documents before finalizing deals.
• Address and resolve Deal Desk inquiries concerning quoting, CPQ functionality, account upkeep, and operational procedures.
• Keep Salesforce account and order data accurate and accessible to commercial teams.
• Monitor and promptly respond to Deal Desk requests from the Sales team, adhering to agreed service levels.
• Consult with senior colleagues on complicated cases, escalating issues properly to reach effective solutions.
• Participate in refining Deal Desk workflows, standard operating procedures, documentation, and internal knowledge bases.
• Support financial period-end activities by ensuring timely and accurate deal processing.
• Identify and advocate for improvements using automation, AI technologies, and operational innovations.
• Develop a comprehensive understanding of the commercial factors driving deals, including revenue impacts, margins, risks, and client commitments.

Candidate Requirements

• Previous experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or related operational roles.
• Proficiency in Salesforce is mandatory; familiarity with CPQ tools is highly advantageous.
• Basic knowledge of quote-to-cash sequences, order management, and sales operations.
• Keen interest in commercial operations, grasping business justifications underpinning deals beyond administrative tasks.
• Strong organizational skills with meticulous attention to detail, adept at handling multiple priorities especially during high volumes.
• Ability to follow structured processes while proactively detecting issues, proposing enhancements, and aiding optimization.
• Effective collaborator with the capability to establish trusted relationships with Sales and cross-functional teams.
• Competency in managing priorities during critical periods such as month-end, quarter-end, and year-end closes.
• Experience leveraging automation and AI tools to boost efficiency.
• Excellent communication skills in English, both written and spoken.
• Self-driven, adaptable, and capable of thriving in a remote work environment; previous remote experience is beneficial but not mandatory.

Benefits

• Competitive salary range from $24,550 to $55,300 USD annually, commensurate with experience and location.
• Clear career progression opportunities within Deal Desk and Revenue Operations leading to senior roles.
• Fully remote working arrangement with flexible scheduling supporting asynchronous collaboration.
• Flexible paid time off policy.
• Generous parental leave of sixteen weeks paid.
• Access to mental health and wellness support services.
• Opportunity to receive stock options and engage in long-term growth prospects.
• Dedicated learning and development budget to foster professional growth.
• Provision of home office equipment and IT support.
• Support for coworking spaces and facilitation of local team events.
• Engagement with international teams and cross-regional collaboration.

Additional Information

This role is managed by a partner company which handles the entire application and hiring process.

Applications are reviewed using AI-assisted screening methods ensuring a fair and objective candidate evaluation, with final decisions made by human recruiters.

Applicants acknowledge that their personal data will be processed under data protection laws including GDPR, with rights to access, rectify, erase or object to data processing.