Customer Verification Administrator

About Rank Interactive

Rank Interactive is the digital division of The Rank Group, a leading global digital gaming enterprise known for its iconic brands and innovative technology. Delivering entertainment to millions worldwide across multiple platforms, it offers online gaming including bingo, slots, and social mobile games using both proprietary and licensed software. With offices in UK, Gibraltar, Mauritius, and South Africa, and as part of a global workforce of around 8,000 employees, Rank Interactive promotes a high-performance and inclusive culture.

Role Overview

As a Customer Verification Administrator, your main responsibility will be to research and publish comprehensive open-source intelligence (OSINT) data to profile customer backgrounds, supporting systematic reviews of business relationships. Your reports will help Customer Verification Analysts carry out thorough risk assessments regarding Safer Gambling compliance, affordability, and anti-money laundering concerns.

You will also handle reinstatement requests from customers while ensuring alignment with internal protocols and regulatory standards.

Key Responsibilities

• Conduct detailed OSINT research and compile reports, including data from third-party suppliers, for the verification team and stakeholders.
• Publish OSINT findings promptly and accurately.
• Assist team leads and analysts in safer gambling, affordability, and money laundering related review processes.
• Analyze individual customer backgrounds via OSINT and third-party platforms to support management reviews of business relationships.
• Detect customers with potential problem gambling, affordability, or money laundering risks based on combined OSINT and player data.
• Collaborate closely with team leads, analysts, digital and retail stakeholders, and the High-Value Customer (HVC) team regarding higher-risk or cross-channel customers.
• Perform timely and accurate reviews and processing of customer reinstatement requests.
• Identify and escalate customer risks as appropriate.
• Ensure barrings and exclusions from SENSE and BISES platforms are applied without delay.
• Monitor data accuracy and notify relevant teams of discrepancies.
• Stay informed on current regulations and requirements in the gambling sector.

Candidate Profile

• Experience managing high volumes of cases efficiently with strong prioritization skills.
• Proficient report writing, verbal communication, data entry, and maintaining detailed records.
• Exceptional accuracy and keen attention to detail.
• Good analytical and investigative aptitude with initiative and the ability to identify red flags.
• Excellent interpersonal and communication abilities.
• Familiarity with OSINT tools.
• Strong command of Microsoft Office applications.
• Knowledge of the gaming industry is a plus.

Benefits and Culture

At Rank Interactive, you will enjoy a supportive environment that values wellbeing including flexible working arrangements, colleague support networks, menopause support, and regular motivational sessions. Our commitment extends to your professional development through leadership training and industry certifications. You will gain international exposure and collaborate with a global team. Comprehensive benefits include competitive salary, pension plans, bonus schemes, private medical insurance, and life coverage.

• Benefit offerings may differ by brand and location; candidates are encouraged to consult local talent representatives.

Inclusion

Rank Interactive is dedicated to fostering an inclusive workplace and offers adjustments during recruitment and interview processes to accommodate candidate needs.