Customer Support Executive Internship

Position Overview

Halicon Publication offers a full-time, in-office internship opportunity as a Customer Support Executive for a period of three months. The company specializes in comprehensive publishing solutions for academic journals and scholarly societies, ensuring seamless workflows, high standards, and broad academic visibility.

Key Responsibilities

• Address customer inquiries promptly through phone calls, emails, and chats in a professional manner.
• Identify and resolve customer complaints by determining causes and furnishing optimal solutions.
• Assist clients with website usage including navigation, downloads, and access to digital content.
• Work towards ensuring elevated customer satisfaction and aiding in retention strategies.
• Establish and nurture strong professional connections with researchers, academicians, and authors.
• Comprehend research paper needs and suggest appropriate indexed journals for publication.
• Guide authors on choosing journals, formatting manuscripts, preparing necessary documentation, and adhering to compliance standards.
• Act as a liaison between authors and journal editorial boards or representatives.
• Oversee and coordinate the publication process from manuscript submission to final publication for individual clients.
• Provide timely progress updates to authors regarding their submissions.
• Keep comprehensive records of customer interactions and communications with journals.
• Uphold ethical norms and best practices in the academic publishing process.

Required Skills and Eligibility

• Proficiency in spoken and written English.
• Familiarity with MS Office applications.
• Availability for a full-time, on-site internship lasting 3 months.
• Start date between July 27, 2026 and August 31, 2026.
• Possession of relevant skills and interest in academic publishing.

Additional Details

• Number of openings: 5
• Stipend: 15000 INR per month
• Internship duration: 3 months
• Work locations include multiple cities: Agra, Amritsar, Chandigarh, Delhi, Ludhiana, Lucknow, Varanasi, Jaipur, Kanpur Dehat, and Haryana.
• Perks include certificate of internship, letter of recommendation, potential job offer, and informal dress code.