Customer Service Representative

Overview

Columbia Container Corporation, located in Baltimore, Maryland, is seeking a proactive and well-organized Customer Service Representative to support its rapidly expanding operations. While prior experience with packaging materials such as corrugated boards, foam products, or shipping supplies is an advantage, it is not mandatory. The role involves daily management of customer accounts and constant interaction with sales staff and suppliers.

Primary Responsibilities

• Monitor and maintain accounts receivable and accounts payable.
• Handle both inbound and outbound telephone communications efficiently.
• Perform general administrative tasks including managing emails, mailing, and filing documentation.
• Enter sales and purchase orders accurately into the system.
• Speed up order processing to ensure timely delivery.
• Maintain inventory by keeping stock levels within designated minimum and maximum thresholds.
• Provide solutions for challenges encountered by customers or internal teams.
• Manage multiple tasks simultaneously with effectiveness.