- Experience
- Any
- Salary
- USD 1 – USD 2 / hour
- Openings
- 1
- Posted
- 5 часов назад
- Work mode
- In office
- Resume
- Required to apply
Job description
About Onepilot
Onepilot is a forward-thinking company specializing in outsourced customer support services. Founded on a human-centric and modern philosophy, Onepilot offers comprehensive solutions that enable businesses to handle their customer relationships efficiently while maintaining high quality standards. The company strives to deliver seamless customer experiences for its clients.
Onepilot works with freelance agents trained specifically to meet each client's unique requirements. Agents are compensated based on their performance and quality through a bonus system. The organization prioritizes flexibility, transparency, and providing an enriching environment for its freelancers.
Job Overview
The role involves working as a freelance agent responsible for assisting clients' customers with their inquiries. After completing e-learning training tailored to the clients, agents gain access to dedicated knowledge bases. Utilizing Onepilot's proprietary technology and resources, agents respond to customer requests received via email, chat, or call from their home. Payment is ticket-based, varying by complexity, duration, and location, ranging between $1 and $2 per ticket, with average earnings around $15 per hour.
Key Responsibilities
- Provide customer support through email, chat, or telephone communication channels.
- Leverage available tools and resources to deliver prompt and accurate assistance.
- Maintain clear, friendly, and effective communication to ensure customer satisfaction.
Candidate Requirements
- Proficiency with digital technology platforms and tools.
- Strong analytical and problem-solving capabilities.
- Excellent verbal and written communication skills.
- Availability to work a minimum of 20 hours per week.
Compensation and Benefits
- Performance-based pay remunerating per ticket handled.
- Flexible remote work schedule from home, allowing self-managed hours.
- On average, agents earn approximately $15 per hour.
- Comprehensive training and ongoing support to ensure success.
Additional Information
The application process is streamlined and takes around 15 minutes to complete.