Customer Relationship Manager

Role Overview

As a Customer Relationship Manager at Go Higherr With Us based in Delhi-NCR, you will handle all client interactions following order placement, ensuring seamless post-order experiences.

Key Responsibilities

• Serve as the main contact for clients after orders are placed, managing all related communications.
• Deliver exceptional service to valued guests and clients consistently.
• Maintain and use an Escalation Chart for systematic follow-ups with appropriate stakeholder involvement via email reminders.
• Update and manage the Enquiry Capture Sheet along with the Client Database to maintain accurate records.
• Oversee the collection process by verifying receipt of invoices and materials with clients.
• Support sales operations by managing the Flowchart Monitoring Sheet to ensure no leads or client requests are overlooked.
• Act as the liaison between the company and customers to ensure timely and accurate material delivery.
• Monitor delivery statuses and proactively inform clients in case of delays.

Required Skills and Qualifications

• Strong English communication skills, especially in email drafting.
• Proficiency with Excel or Google Sheets for data management.
• Effective follow-up and organizational skills to track client interactions and deliveries.

Compensation and Other Details

The position offers a monthly salary ranging from 20,000 to 25,000 INR. This role involves onsite presence in Delhi-NCR.