Customer Operations Specialist

About the company

This role sits within a global food and agricultural business that supports the supply chain by sourcing, producing, and delivering essential products. Its food-focused division works with manufacturers, food service businesses, and retailers across a wide portfolio that includes poultry, beef, eggs, alternative proteins, salt, oils, starches, sweeteners, cocoa, and chocolate.

Role overview

The Customer Operations Specialist will manage day-to-day customer support tasks tied to the order lifecycle. The position is focused on helping coordinate order intake, order confirmations, processing, and fulfillment so customers experience smooth and efficient service.

What you will do

• Use standard processes to share order updates, invoice details, contract balance information, and other data needed for customer-facing teams to complete orders.
• Monitor customer orders and collaborate across functions to make sure credit, contract terms, pricing, stock allocation, and transport capacity are aligned.
• Work through low-complexity issues in order confirmation, processing, and fulfillment by following established procedures.
• Assist in preparing order-related documents while applying knowledge of local laws, required documentation, and basic awareness of local regulations and the languages used by customers in their business operations.
• Keep internal stakeholders informed about order progress and any issues that arise.
• Spot possible bottlenecks in the internal order management flow and partner with other teams to support corrective action using basic analytical thinking.
• Address simple issues under close supervision and escalate more complex matters to the right team members.
• Take on additional responsibilities as needed.

Requirements

• Bachelor’s degree in a relevant discipline, or an equivalent mix of education and experience.
• Strong fluency in English.

Additional information

The company offers a fast-moving, international work environment designed to challenge your skills and help you grow. Compensation and benefits are competitive, and the role comes with strong career development opportunities within a large and established private enterprise.

Inclusion and accessibility

Applicants with disabilities are welcome, and the employer is committed to an accessible, inclusive hiring process and workplace. Candidates may request accommodations during recruitment or interviews if needed.

Application note

Applicants are asked to submit a CV and cover letter in English.