Commercial Operations Specialist

About Aimsun

Aimsun is a global frontrunner in transport modeling and traffic simulation software, boasting over 25 years of expertise serving governments, city authorities, consultancies, and infrastructure operators internationally. Its flagship product, Aimsun Next, uniquely integrates macro, meso, and microscopic simulation methods within one platform, trusted by thousands of licensed users in more than 100 countries. As a subsidiary of Yunex Traffic, Aimsun operates at the nexus of smart mobility, digital infrastructure, and sustainable urban planning, tackling some of the world's most challenging transportation problems.

The company values curiosity, embraces diversity, and strives for impactful results, offering employees the opportunity to contribute to creating smarter and safer cities.

Role Summary

We are seeking a motivated and inquisitive Revenue Operations Specialist to join our Commercial Operations team. This role involves managing the entire sales process for a major product, preparing quotations, closing sales, and delivering ongoing post-sales support within a specialized technical market.

The position is based in our Sydney office with flexible remote working options, including flexible hours.

Key Responsibilities

• Identify, qualify, and record commercial leads accurately within Salesforce.
• Prepare formal commercial offers and clarify pricing in line with company policy.
• Support the sales closure by engaging clients, addressing their requirements, and coordinating with internal teams.
• Handle contract drafting, subscription setups, and invoice administration.
• Provide continuous customer support for licensing and subscription management.
• Oversee renewals following established internal procedures.
• Coordinate operations and logistics for trainings and events.
• Respond promptly and resolve client queries and escalate issues as needed.
• Collaborate effectively with various internal departments.
• Maintain Salesforce as the primary CRM, overseeing workflows, automation, and data integrity.
• Ensure synchronization and data accuracy between Salesforce, Xero, and other commercial tools across Marketing, Sales, and Finance.
• Analyze and map the complete product sales lifecycle to detect and remedy bottlenecks, advising management on process improvements.
• Standardize and enhance quote-to-cash workflows including offer generation, invoicing precision, and proactive renewal and upgrade outreach.
• Develop and keep up-to-date comprehensive documentation and onboarding resources for commercial teams.

Desired Qualifications and Skills

• Bachelor's degree in business administration or a related discipline.
• Between 1 to 3 years in a comparable operational role, such as sales operations, business operations, or process management.
• Strong English communication skills, both written and verbal.
• Collaborative mindset with adaptability to shifting priorities across departments.
• Proficient with Microsoft 365 suite.
• Experience with CRM software and sales engagement platforms.
• Adept at troubleshooting and efficiently resolving client inquiries.

Preferred but Not Required

• Interest or experience in transport, urban mobility, or infrastructure technology sectors.
• Background in consultancies or professional services.
• Previous employment in software or SaaS companies.
• Familiarity with public sector procurement or tender systems.
• Fluency in Spanish language.
• Comfort using AI tools to enhance workflows, research, and routine tasks.

Benefits

• Flexible working hours combined with partial remote work option.
• Supportive HR team with access to training opportunities.
• Annual performance reviews and career growth assistance.
• Modern and comfortable office located centrally in Sydney.
• Encouraging and open work culture promoting feedback and ideas.
• Mission-driven work contributing to better urban and natural environments.
• Structured onboarding and commercial operations training program.

Additional Information

Based in Sydney office with flexibility for remote work and adaptable work hours.

Aimsun upholds equal employment opportunities without discrimination based on race, political beliefs, religion, nationality, gender, health, disability, or age.