Client Support Specialist

Role Overview

We are seeking a part-time Client Support Specialist to provide exceptional support remotely for clients using Dubai PropTech Hub's platforms and services. This role entails managing client communications through email, chat, and phone, helping clients navigate product features, resolving basic technical and account challenges, and maintaining detailed records of all interactions in support systems.

Key Responsibilities

• Respond promptly and effectively to client inquiries across multiple channels including email, chat, and phone.
• Guide clients through platform functionalities to enhance their usage experience.
• Troubleshoot and resolve basic technical and account-related issues.
• Log and document all client interactions accurately within support software.
• Collaborate with internal departments to escalate complex problems and track recurring concerns.
• Contribute actionable insights and feedback to improve client satisfaction and platform usability.
• Monitor customer satisfaction and follow up on open support tickets to ensure resolution.
• Support onboarding and develop training materials to help clients maximize the benefit of the Hub’s solutions.

Qualifications

• Excellent interpersonal and customer service skills to foster trust and deliver a positive client experience.
• Strong communication abilities to manage client expectations clearly and professionally.
• Analytical capabilities to assess client feedback, detect patterns in support requests, and propose improvements.
• Prior experience interacting with clients in technology, real estate, or SaaS industries advantageous.
• Comfortable working independently in a remote environment while managing multiple tasks efficiently.
• Familiarity with digital tools such as CRM systems and ticketing platforms, with basic skills in web-based platform troubleshooting.
• Proficiency in English is mandatory; additional regional languages are beneficial.
• Preferred educational background in business, communications, real estate, or a related discipline, or equivalent practical experience.