Client Relations Executive

About Seddiqi Holding

Seddiqi Holding is a family-run company managing a diverse portfolio of businesses and brands across many industries. Its key branches include Ahmed Seddiqi, the group’s oldest and largest division, Seddiqi Properties, Swiss Watch Services, and Mizzen. The group represents over 50 prestigious luxury brands like Rolex, Patek Philippe, Chopard, Messika, 1915, Aesop, Orlebar Brown, and Gentle Monster, operating in more than 60 locations throughout the Middle East.

Position Overview

We are looking for a Customer Relations Executive to join our luxury goods store in Riyadh. The role focuses on providing an exceptional and memorable experience for clients visiting the boutique.

Responsibilities

• Warmly welcome clients to create a positive initial impression.
• Provide a memorable and enjoyable experience for all guests celebrating at the boutique.
• Ensure VIP guests receive comfortable seating and hospitality including refreshments such as coffee, tea, and water.
• Evaluate client needs and guide them to the suitable sales representative.
• Manage client traffic flow within boutique capacity, ensuring each walk-in is attended by a consultant.
• Exhibit exceptional interpersonal communication while engaging with waiting clients.
• Explain boutique processes including aftersales service, allocations, and walk-ins.
• Organize and coordinate client appointments collaboratively with the boutique team.
• Plan and flawlessly execute in-store celebrations with thorough preparation ahead of events.
• Manage celebration-related orders such as cakes, flowers, desserts, and drinks and maintain timely coordination with vendors.
• Record all client interactions—including walk-ins, allocations, and aftersales—in the SIMS system for management insight.

Team Management

• Ensure hospitality team presence around the VIP lounge to provide prompt service.
• Set an example with high standards of appearance, hygiene, and professional conduct.
• Create and maintain the hospitality team’s roster and schedule.
• Identify and report areas for service or process improvements.

Boutique Operations

• Maintain comprehensive knowledge of boutique facilities.
• Oversee timely restocking of hospitality supplies such as water, coffee capsules, milk, refreshments, and glassware.
• Deliver detailed daily activity reports and event summaries to the Boutique Manager.
• Alert the Boutique Manager proactively about probable client complaints or common inquiries.

Requirements

• 1 to 3 years of experience in hospitality or retail sectors.
• Excellent verbal and public speaking skills.
• Strong time management to ensure prompt client services.
• A lively, polite personality with a customer-focused attitude.
• Exceptional customer service abilities.
• Capability to work efficiently under pressure without errors.
• Mandatory proficiency in English language.