Cashier

Position Overview

This position sits in Branch Banking at the branch level and is a full-time role. The incumbent will report to the Branch Operation Officer and handle cash-related operations in line with both internal controls and external banking norms.

Job Title: Cashier
Grade: AM-II
Department: Branch Banking
Location: Branch
Sub-department: Not specified
Reports To: Branch Operation Officer
Reporting Into: NA

Role Objective

The main purpose of this role is to carry out all branch cash transactions and related operational activities accurately, maintain the required records in registers and systems, and complete end-of-day balancing and reconciliation.

Key Responsibilities

• Ensure smooth branch functioning by processing cash transactions and maintaining account-related entries in a timely and accurate manner.
• Manage the branch cash desk, including handling cheques, drafts, dividend warrants, pay orders, and similar instruments, within approved limits and issuing acknowledgements where required.
• Release cash for withdrawal requests and accept cash for deposits against challans.
• Collect loan or EMI repayments as per the schedule and update the system accordingly.
• Keep updated inward and outward registers, petty cash records, and asset registers, and forward requisition forms to the Regional Head Office.
• Reconcile physical cash with transaction books and vouchers every day and reflect the outcome in the branch end-of-day report.
• Share responsibility for vault handling and cash custody along with the operations officer.
• Interact with customers during deposits and withdrawals, understand their needs, identify cross-sell opportunities, and inform them about relevant products and services.
• Deliver courteous and efficient service, and support customers with clear guidance on their requirements.
• Route customer complaints and queries to the appropriate authority without delay.
• Explain repayment dates and contact details clearly during disbursement and respond to customer questions politely.
• Encourage customers to use alternate banking channels for deposits, withdrawals, and enquiries.
• Count and verify cash at the start of the day and before vault closure at day end.
• Safeguard branch cash, keys, and other valuables jointly with the Assistant Branch Manager and ensure the cash desk runs without disruption.
• Adhere to defined turnaround times for all transactions.
• Follow all applicable regulations and bank policies related to cashier activities and cash management.
• Verify and account for loan repayment transactions.
• Confirm customer identity before cash withdrawals.
• Check deposit slip accuracy as required for audit purposes.
• Update passbooks when transactions are carried out.
• Prepare cash bundles for currency chest deposits along with note slips.
• Keep up to date with the bank’s products, services, regulations, and know-your-customer principles.
• Complete certification programmes arranged by the operations function.
• Attend mandatory training and complete required training days.
• Participate in goal-setting, mid-year review, and performance appraisal activities within the prescribed timelines.

Size of the Role

Financial Size: Daily cash transaction, CRL limit, branch audit, ATM/vault
Non-Financial Size: Not specified

Requirements

• Any graduation is required; candidates with a background in Finance or Commerce are preferred.
• 1 to 2 years of experience in handling high-volume cash operations is required.
• Exposure to entering data in financial modules or ERP systems is expected.
• Experience in consolidating accounting information is required.
• Strong cash handling and accounting ability is needed.
• Ability to identify counterfeit currency and manage cash carefully is important.
• Work should be systematic, accurate, and completed in a timely manner.
• Strong awareness of customer waiting time and service speed is necessary.
• Basic computer operating knowledge is mandatory.
• Relevant software skills are needed; on-the-job training will be provided.
• Good numerical ability and multitasking skills are required.
• Positive interpersonal behaviour, customer orientation, and strong listening and communication skills are expected.
• Core competencies include execution, relationship management, and customer focus.

Key Interactions

Internal: Regional operations team, Regional FCU officer, Service Quality executive

External: Neighboring banks, cash management agencies, BC agents

Additional Information

Certifications: NA

Prepared By: Priyanka Pal

Prepared On: 14-02-2024

Reviewed By: Jyothi Mohan

Reviewed On: 15-02-2024

Last Updated By: TM Team

Last Updated On: 17-02-2024