Call Centre BPO Executive

Job Overview

We are seeking a dedicated Call Centre BPO Executive to join our team in Bengaluru. The primary role involves managing customer interactions through multiple channels including phone, email, and chat with the goal of delivering exceptional service and satisfaction.

Key Duties

• Address customer queries efficiently across phone, email, and chat platforms.
• Resolve issues raised by customers swiftly and with a professional approach.
• Provide precise and clear information related to company products and services.
• Keep customer data updated by managing records and support tickets accurately.
• Strive to maintain high customer satisfaction rates throughout all interactions.

Candidate Requirements

• Strong communication abilities and capable of problem resolution.
• Basic skills in computer operation and handling.
• Patient demeanor with professionalism toward all customers.
• Experience in customer support roles is beneficial but not mandatory.
• Minimum educational qualification of either graduate or completion of 12th grade.

Compensation

The monthly salary for this position ranges from 18,000 to 25,000 INR.