Brand Concierge - E-commerce Sales & Order Support Virtual Assistant

About the Role

Join TalentPop App as a Brand Concierge specializing in E-commerce sales and order support. This fully remote position involves delivering outstanding customer service and guiding clients through their buying journey. Your role will focus on maximizing sales opportunities by recovering missed sales, assisting customers with inquiries, and creating personalized experiences that foster brand loyalty.

Key Responsibilities

• Communicate with customers through multiple channels such as chat, email, phone, and SMS to assist with order placement, product questions, and after-sales support.
• Drive revenue growth by upselling, cross-selling, and offering bundled products to boost the average order value.
• Support initiatives such as subscription recoveries, winbacks, and abandoned cart follow-ups to enhance customer retention.
• Handle order tracking, returns, exchanges, and cancellations effectively to maintain customer satisfaction and preserve sales where possible.
• Uphold the brand's voice and provide a concierge-level, personalized experience on every interaction.
• Keep accurate records of customer interactions and share insights to improve sales tactics and overall customer experience.
• Work collaboratively with internal teams to refine sales processes and improve conversion rates.

Qualifications and Requirements

• Minimum of one year of remote experience in sales and customer support environments.
• Demonstrated background in e-commerce, with expertise in upselling, cross-selling, abandoned cart recovery, subscription management, and post-purchase customer support.
• Excellent persuasive communication skills, with an ability to build rapport and close sales effectively.
• At least one year of customer service experience operating via phone, email, or chat; prior experience with e-commerce sales is highly advantageous.
• Familiarity with platforms like Shopify, CRM software, or other customer engagement tools is a beneficial asset.
• Self-driven, goal-focused, and adaptable to a fast-paced remote work environment.

Technical Requirements

• A personal computer or laptop with an Intel i5 processor or higher.
• Reliable internet connection with minimum speeds of 25 Mbps for both upload and download.
• A quiet and professional home workspace suitable for phone calls and virtual communication.

Benefits and Perks

• Opportunity to earn commissions alongside annual performance-based salary increases.
• Paid time off for rest and rejuvenation.
• Available health care options including HMO coverage or monthly health allowances.
• Bonus incentives recognizing top performers.
• Fully permanent work-from-home arrangement.
• A welcoming and supportive team environment with genuine career advancement prospects.

Important Application Instructions

To ensure your application is reviewed, select "Brand Concierge" as the job position and input the application code "ESOS" where requested. Applications missing these criteria will not be evaluated.