Branch Service Incharge

Position Overview

The role of Branch Service Incharge is based in Godhra, Junagadh, and Mehsana districts of Gujarat. This position demands hands-on involvement in battery testing, servicing, and warranty management adhering to company standards.

Key Responsibilities

• Conduct battery diagnostics and testing strictly following established SOPs, utilizing authorized tools.
• Handle warranty assessments, certification processes, and ensure prompt claim settlements.
• Lead, mentor, and train technician teams and dealer personnel promoting correct servicing techniques.
• Oversee inventory management including battery movements, maintaining meticulous records across service points and field operations.
• Perform regular service visits to dealer locations and client sites to provide assistance, verify battery conditions, and address complaints.
• Maintain hygiene, safety protocols, and compliance standards within service station and dealership facilities.
• Track service turn-around times, identify warranty risks, and enforce adherence to company policies.
• Support analysis of defective batteries, manage scrapping procedures, and ensure accurate documentation.
• Utilize internal systems such as SAP, Warehouse Management System (WMS), dashboards, and reporting tools to streamline service activities.
• Participate in both internal and external audits, ensuring all necessary records are complete and accessible.
• Liaise with departments including Quality, Research & Development, Logistics, and Sales to resolve operational challenges.

Deployment and Rotation

• The position involves deployment flexibility between service stations and field assignments, as dictated by business needs.
• Periodic rotation between service station and field roles will be implemented to facilitate skill enhancement and meet operational demands.

Experience Requirement

Applicants should possess 2 to 3 years of relevant service experience in a similar capacity.