Autoline Specialist

About Al Hashar Group

Al Hashar Group stands as one of Oman's pioneering and diversified business conglomerates, founded on the vision of the late Sheikh Saeed Bin Nasser Al Hashar. The group is committed to customer satisfaction, catering to a loyal clientele across generations and maintaining strong partnerships with globally recognized principals. The company's success is supported by experienced professionals dedicated to providing reliable service and personalized after-sales care. As the group looks to the future, it remains grounded in strong customer loyalty, employee dedication, and solid partner relationships.

Role Overview

We seek a full-time, on-site Autoline Specialist based in Muscat. This role focuses on supporting the Autoline dealer management system and enhancing automotive business processes related to sales, service, parts, and finance. The specialist is tasked with configuring and maintaining various system modules, monitoring overall performance, and addressing user concerns in cooperation with IT and operational teams.

Key Responsibilities

• Configure and maintain Autoline system modules to optimize dealership functions.
• Monitor system performance and resolve technical or functional issues promptly.
• Collaborate with software vendors for troubleshooting and software enhancements when necessary.
• Train end users and prepare comprehensive documentation and user guides.
• Ensure accurate data entry and internal reporting across sales, service, parts, and finance operations.
• Work with management to improve workflow efficiency, data accuracy, and customer service outcomes.

Candidate Qualifications

• Hands-on experience with Autoline or similar dealer management or ERP systems, including system setup and user support.
• Strong analytical and technical aptitude, capable of diagnosing issues and producing precise operational reports.
• Understanding of the automotive dealership business, including sales, service, parts inventory, and financial processes.
• Effective communication and instructional skills to assist users and foster cross-department collaboration.
• Excellent organizational skills with attention to detail, emphasizing data integrity and process advancements.
• Proficiency in office software such as Microsoft Excel, Word, and PowerPoint, along with familiarity working with databases or management information systems.
• A diploma or degree in Information Technology, Business Administration, or a related discipline. Experience in automotive or retail sectors is advantageous.
• Ability to work on-site in Muscat and adapt to evolving business requirements within a team-driven environment.