Assistant Team Lead

About the Role

Naptico Services Pvt Ltd is seeking a proactive and responsible Assistant Team Lead to aid in daily team operations, ensuring that performance objectives are consistently achieved. The successful candidate will support the Team Lead by guiding team members, managing workflow, and promoting a productive, positive workplace atmosphere. Maintaining quality, uniformity, and punctual task completion will be essential in this role.

Key Responsibilities

• Support the Team Lead in orchestrating everyday team tasks and assignment coordination.
• Oversee team output to maintain compliance with quality benchmarks and deadlines.
• Offer mentorship, assistance, and constructive feedback to colleagues.
• Serve as the primary contact during the Team Lead’s absence.
• Identify areas to enhance processes and contribute to operational improvements.
• Assist with the induction and training of new staff members.
• Address minor issues and escalate more complex problems appropriately.
• Work collaboratively with other teams to ensure uninterrupted workflow.
• Compile and communicate regular performance reports to leadership.
• Undertake additional duties as assigned by management.

Qualifications and Skills

• Bachelor’s degree in any field, preferably Business, Management, or related disciplines.
• Two to four years of relevant experience working within a team setting.
• Excellent verbal and written communication abilities.
• Leadership capability to manage tasks autonomously and set a positive example.
• Strong analytical, problem-solving, and decision-making skills.
• Familiarity with productivity applications and team management platforms.
• Well organized, proactive, and attentive to detail.
• Ability to adjust swiftly to evolving business requirements.

Additional Information

• Location: Bangalore, New South Wales, Australia.
• Industry: IT Services & Support.
• Employment Type: Full-time, Permanent.