Assistant Manager - Restaurant

About the Role

This role is dedicated to driving higher business performance across multiple restaurant locations through operational excellence. The role involves developing and refining operating procedures according to retail standards, ensuring both customer satisfaction and business growth. The Assistant Manager takes ownership of talent management, guiding recruitment, training, and ongoing development of the team to build a strong in-store culture. This individual is also the face of the brand, focused on fostering exceptional customer experiences and supporting staff at all levels.

Core Responsibilities

• Pursue sales growth targets by achieving relevant KPIs such as units per transaction, average transaction value, sales per month, revenue per square foot, and conversion rates.
• Set and monitor sales objectives for stores to maximize profitability.
• Support Area and Store Managers to optimize resource use and store efficiency.
• Manage operational expenses through automation and cost-control initiatives.
• Ensure consistent compliance with company policies, Standard Operating Procedures, and loss prevention guidelines throughout all outlets.
• Oversee correct implementation of Visual Merchandising standards across all locations.
• Lead recruitment and staff training initiatives, covering sales practices, service standards, teamwork, and company protocols.
• Evaluate employee performance annually, foster open feedback, and provide motivational leadership.
• Identify development needs, collaborate with management for succession planning, and coordinate with the training department to address skill gaps.
• Assign KPIs/KRAs for direct reports and participate in their performance appraisal process.
• Participate in recruiting operational staff and ensure technical and behavioral skills are addressed through targeted learning programs.
• Organize and direct regular regional sales and operations meetings; offer feedback to Area and Store Managers based on store and corporate performance.
• Ensure robust participation in the loyalty programme, 'Club Apparel.'
• Conduct weekly strategy meetings with senior leadership to assess achievements and identify improvement areas.
• Monitor inventory levels, particularly slow-moving and obsolete stock, in collaboration with Brand Management and logistics teams.
• Advise on new store design processes, including drafting project schedules and consulting with architects and project managers.
• Support the marketing team in enhancing brand visibility and oversee legal compliance related to store operations and opening.

Additional Information

• The role includes involvement in special projects such as setting up new stores and managing relationships with relevant departments for smooth project delivery.
• Legal responsibilities may extend to compliance matters during store launches and expansions.