Administrator Customer Operations

About PCI Pharma Services

At PCI Pharma Services, we specialize in delivering life-changing therapies with a global impact, partnering with thousands of biopharma companies and their patients. Our commitment is to invest in people who drive progress and foster a better future. As part of our growth strategy, we are expanding our teams across worldwide locations to pioneer and shape PCI's future.

Role Overview

We are seeking a dedicated Administrator for Customer Operations to join our Stamullen, County Meath team on a permanent basis. This hybrid role provides essential administrative support to the Customer Operations department, ensuring smooth functioning at our Dublin sites.

Key Responsibilities

• Maintain safety by adhering to safe work practices and promptly reporting any near misses to the Environmental Health and Safety (EHS) Department.
• Manage new account setup requests on JDE, including entering new addresses.
• Handle item code configurations for bulk materials, finished goods, and customer-supplied components.
• Process Bills of Materials (BOM) requests including creation of new BOMs and updates.
• Coordinate delivery bookings, including creation of order confirmations, and oversee collections.
• Generate packing lists and manual dispatch notes as necessary.
• Raise non-production sales orders (e.g., tooling, courier fees, QA documents) and submit for billing; issue order acknowledgments and forward to respective Project Managers for customer purchase order requests.
• Assist in the destruction process of obsolete bulk materials, packaging materials, and in-process waste when required.
• Create order acknowledgments for production batches and ensure these are distributed to appropriate Project Managers for customer communication.
• Undertake any other administrative duties contributing to the company’s goals as assigned.

Required Skills and Experience

• Between 1 to 2 years of experience in administrative roles.
• Ability to follow clear objectives, communicate effectively, and ensure tasks are completed within set deadlines.
• Competency in prioritizing multiple tasks and managing workloads efficiently.
• Strong problem-solving and troubleshooting abilities, displaying a proactive and dynamic approach.
• Self-driven with a results-oriented mindset.
• Willingness to work flexible shifts as per business demands.
• Team player with adaptability and cooperative working style.
• Proficient in Microsoft Office suite, including Excel, PowerPoint, and Word.

Preferred Qualifications

• Experience in interfacing with clients.
• Previous work within GMP or other regulated environments.
• Familiarity with Lean Manufacturing principles and tools aimed at continuous improvement.

Additional Requirements

• Responsible for adhering to Standard Operating Procedures (SOPs), Health & Safety regulations, GMP, and other regulatory requirements individually and in overseeing team compliance.

Diversity and Inclusion

PCI Pharma Services is firmly dedicated to equal opportunity employment and affirmative action. Our policies prevent discrimination based on any protected characteristic including but not limited to race, gender, age, religion, sexual orientation, disability status, or veteran status. We actively promote a culture of inclusion, fairness, and respect, striving to create a workplace where every individual belongs and thrives.