Account Manager (m/w/d)

About the Role

We are seeking a dedicated Account Manager to join our Hamburg-based creative agency team. In this position, you will independently oversee major existing and new client accounts, fostering client relationships and driving business development.

Key Responsibilities

• Manage both long-term clients and acquire new business opportunities independently.
• Initiate projects and clarify orders directly with clients to ensure mutual understanding.
• Leverage broad expert knowledge across digital channels to provide strategic advice and identify up- and cross-selling opportunities.
• Act as the central contact person and lead an interdisciplinary team through multiple projects, serving as an internal consultant, service provider, and motivator.
• Conduct presentations and client meetings autonomously.
• Maintain oversight of project timelines and budgets, carrying responsibility for six-figure budgets.
• Effortlessly prepare offers and proposals.

Required Qualifications and Experience

• Completed studies or vocational training focused on communications, such as a commercial apprenticeship in advertising.
• Minimum of 3 to 4 years’ experience in account management within an agency environment.
• Familiarity with working alongside corporate clients and understanding the agency-related implications.
• Accountability for large budgets with confidence.
• Awareness of typical challenges in advertising projects.
• A generalist advisor comfortable in marketing, media, strategy, and creative domains.
• Excellent interpersonal skills with enthusiasm for client engagement and communication.
• Strong customer service orientation towards clients and internal teams.
• Proactive client guidance and leadership capabilities.
• Confidence in handling conflicts promptly to enable smooth project continuation.
• Collaborative mindset and experience in delegating tasks effectively.
• Creative problem-solver with ideas to overcome obstacles.
• Highly organized and structured, maintaining clear oversight of ongoing and pending tasks.
• Fluent verbal and written English skills with confident presentation abilities.

What We Offer

• Permanent full-time employment.
• Work on exciting national and international client projects.
• The largest collection of Slack emojis in Hamburg as a unique cultural perk.
• A transparent, straightforward management and company philosophy established since 2009.
• Flexible work schedules and autonomous work structuring.
• Option to work remotely at your discretion without bureaucratic processes.
• Complete transparency about company finances and decision-making.
• Unlimited vacation days, balanced with consideration for colleagues.
• A family-like, unpretentious, and cooperative work environment.
• Subsidies for public transport season tickets, bike leasing schemes, and alternatives like Swapfiets for commuting diversity.
• An inspiring workplace located in a beautiful church building in Eimsbüttel.

About Us

We are a Hamburg-based creative agency specializing in contemporary brand communications. With approximately 80 staff members from various disciplines and a distinctive corporate culture, we strive to engage passionate individuals who share our enthusiasm and dedication.