Virtual Case Manager (Special Education)

Role Overview

This remote role is focused on coordinating support for families and students enrolled in a special education tutoring program. You will be the main day-to-day contact for families, helping maintain clear communication, organized scheduling, and dependable follow-through throughout the student journey. The job is heavily administrative and client-facing, so professionalism, empathy, and strong attention to detail are essential. You will work across several systems at once and help connect families, instructors, and internal teams so that sessions are delivered smoothly and student concerns are addressed in a timely way.

Key Accountabilities

• Act as the main contact for assigned families and build long-term trust through regular communication
• Run intake conversations with new families to understand needs and align expectations
• Handle complicated scheduling across students, instructors, and online platforms
• Keep families informed about progress, schedule changes, and concerns through phone, video, and email
• Track student progress and bring issues to the attention of specialists or instructors when needed
• Work closely with instructors so that sessions happen efficiently and without disruption
• Use several digital tools each day, including scheduling software, spreadsheets, and CRM systems
• Represent the organization professionally as the central link between families and service-delivery teams

Requirements

• Strong English communication skills, both spoken and written, along with excellent interpersonal ability
• Background in education, tutoring, or a school-based setting is necessary
• Experience in special education, including familiarity with IEPs or 504 plans, is highly desirable
• Previous exposure to customer service, account management, hospitality, or client success is beneficial
• Well-developed organizational skills and the ability to manage several priorities independently
• Comfort using Google Workspace, spreadsheets, scheduling systems, and CRM tools
• Ability to perform well in a fully remote setup with dependable internet and a professional workspace
• Professional judgment, emotional intelligence, and the confidence to manage sensitive or difficult discussions
• A bachelor’s degree is preferred, though it is not mandatory
• Bilingual English/Spanish ability would be an advantage

Benefits

• Work entirely from home with a flexible remote arrangement
• Paid time off
• Chance to contribute to a mission-led educational support environment
• Exposure to special education processes and case management work
• Supportive, collaborative remote team culture
• Career development in client success and education operations
• Training on systems, tools, and special education frameworks is included

Additional Information

This opportunity is advertised on behalf of a partner organization that handles applications and all next steps. The employer will review shortlisted candidates and manage interviews or assessments directly. A matching process is used to compare candidates against the role’s core requirements before sharing a shortlist with the hiring company.

Data Privacy Notice

By applying, you agree that your personal data may be processed to evaluate your candidacy and shared with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection to processing at any time.

AI-Assisted Hiring

Automated tools may support parts of the recruitment workflow, such as resume review, application analysis, and consistency checks. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by people. If you need more details about how your information is handled, you can contact the organization directly.