UX Researcher - Global E-Commerce

Role Overview

The e-Commerce sector has experienced significant growth recently, creating a highly competitive landscape among top Internet companies. TikTok seeks to revolutionize this space by providing users worldwide with an exceptional e-Commerce experience. Our mission is to restore discovery, inspiration, and enjoyment to shopping, making TikTok the preferred commerce platform for merchants, creators, and affiliates. To support this vision, we are assembling a dedicated product and operations team to develop a cutting-edge, secure, and user-friendly e-Commerce ecosystem.

Key Responsibilities

• Lead research to uncover product and business opportunities through multiple independent studies analyzing user experiences.
• Gather and interpret user behavior data via interviews, field observations, ethnographic research, surveys, benchmark analysis, server log evaluations, and A/B testing.
• Collaborate closely with teams in Product, Engineering, Algorithms, and Operations to prioritize research initiatives within a dynamic, fast-evolving environment.
• Integrate technical and business specifications into research design and execution.
• Present research insights effectively to varied audiences through comprehensive reports and presentations.

Required Qualifications

• At least one year of UX research experience, familiar with diverse methodologies such as usability testing, contextual inquiry, and surveys.
• Demonstrated ability to investigate complete user journeys and behaviors, addressing challenges within a business setting.
• A self-driven, quick learner with strong project ownership.
• Problem-solving skills grounded in data analysis combined with innovative, creative thinking.
• Enthusiasm for contributing to a leading design and research community.

Preferred Qualifications

• Strong interest or experience in e-Commerce products and user experience design.
• Ability to transform user research findings into actionable suggestions that impact business and product development.
• Comfortable working in a fast-paced atmosphere, handling open-ended problems.

About TikTok

TikTok is a premier platform for short-form mobile video, dedicated to inspiring creativity and spreading joy. Headquartered globally with offices in key cities such as Los Angeles, Singapore, London, and others, TikTok fosters a diverse workplace.

Why Work With Us

Our mission centers on nurturing creativity and enabling authentic self-expression. Our innovative product connects global communities through diverse, collaborative teams. We value curiosity, humility, resilience, and a commitment to making impactful contributions. Embracing challenges as opportunities for growth, we cultivate a dynamic "Always Day 1" culture driving meaningful innovation and success.

Diversity & Inclusion Commitment

We are devoted to building an inclusive environment where diverse perspectives, experiences, and skills are valued. Reflecting the global audience we serve, we celebrate and encourage diversity and inclusivity across all levels of the organization.