Tour Consultant

About Sign Wild Adventures

Sign Wild Adventures is expanding its team with a dedicated Tour Consultant passionate about travel and customer satisfaction. Our ideal candidate has a deep knowledge of Kenya's tourism landscape and enjoys assisting clients in crafting exceptional travel experiences.

Key Responsibilities

• Identify and engage potential safari and travel clients, converting interest into confirmed bookings.
• Promptly address inquiries received through email, WhatsApp, social media channels, and telephone.
• Create personalized travel itineraries and prepare professional quotations tailored to client needs.
• Follow up on prospective leads and facilitate the booking process efficiently.
• Coordinate reservations with hotels, lodges, transport companies, and tour operators to ensure smooth client experiences.
• Ensure provision of all necessary travel documentation and pre-departure details to clients.
• Gather client feedback after trips to continuously enhance service quality and offerings.
• Assist with digital marketing initiatives by promoting travel deals and engaging with potential clients online.

Qualifications and Experience

• Minimum of two years' experience in tourism or hospitality sectors is preferred.
• Comprehensive understanding of Kenya's safari destinations, national parks, beaches, and lodging options.
• Familiarity with local, regional, and international travel markets.
• Competent in using online booking platforms and reservation systems.

Skills and Competencies

• Exceptional verbal and written communication abilities.
• Strong aptitude for customer service and relationship management.
• Effective salesmanship and negotiation to successfully close travel bookings.
• Capable of producing accurate quotations and detailed customized travel plans.
• Excellent organizational skills and the ability to manage time efficiently.
• Self-motivated with the capacity to work independently and achieve sales objectives.
• Responsive and professional interaction with customer inquiries at all times.

Additional Information

Only candidates selected for further consideration will be contacted for interviews.