Technical Support Executive
Kolkata, West Bengal, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- há 7 horas
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must have completed graduation. Candidates pursuing undergraduate studies but possessing suitable customer service experience are eligible to apply.
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
Join one of India's largest IT companies as a Technical Support Executive. This role involves managing customer interactions across multiple communication platforms including voice calls, web chats, messaging apps, emails, and back-office operations with professionalism and efficiency.
Key Responsibilities
- Handle inbound and outbound queries from customers with professionalism.
- Resolve complaints, service requests, and billing issues effectively.
Candidate Profile
Graduates are preferred candidates. Applicants still pursuing their undergraduate studies may be considered if they have substantial experience in customer service.
The position requires the candidate to be adaptable to office work and willing to work in rotational shifts including night shifts and rotating weekly offs.
Skills
Work styles they’re looking for
Adaptability
Team Collaboration
Email Communication
Professional Communication
Customer Focus
Shift work adaptability