Technical Support Executive - Female

About Canny Digital Marketing

Canny Digital is an IT software service provider focusing on its flagship smart messaging platform. This platform allows businesses to create engaging conversational experiences across multiple messaging channels such as SMS, email, voice, and WhatsApp through a unified API.

Job Summary

We seek a dedicated and customer-focused Software Support Specialist to join our team. The role involves offering technical help and resolving software-related issues promptly, ensuring high customer satisfaction while maintaining comprehensive product knowledge.

Role & Responsibilities

• Respond to customer inquiries through phone, email, and chat channels.
• Troubleshoot and resolve software problems, including complex cases.
• Document interactions and maintain accurate records.

Candidate Profile

• Excellent verbal and written English communication skills.
• Confident and persuasive communicator comfortable with phone, video, and face-to-face interactions.
• Strong interpersonal and negotiation skills.
• Self-driven, proactive, and capable of managing challenging conversations professionally.
• Positive mindset with a focus on achieving results.
• Prior experience in sales, customer relations, business development, or similar client-facing positions is advantageous.

Additional Information

• Role explicitly for female candidates.
• Location: Thanjavur, India.
• Open to freshers and experienced applicants.
• Fixed salary with appealing incentives linked to performance targets.
• Opportunities for career growth tied to performance.
• Recognition programs for top-performing employees.