Technical Support Engineer

Overview

The role of Technical Support Engineer (Enterprise & Infrastructure) involves delivering end-user and client support, diagnosing hardware and software issues, and managing Microsoft environments. The position also entails assisting with server and storage infrastructure operations to maintain optimal system performance.

Key Responsibilities

• Provide desktop and end-user technical assistance to resolve hardware and software challenges.
• Implement and administer infrastructure and server solutions.
• Manage basic storage and backup operations to ensure data integrity.

Required Qualifications & Experience

• Possess between three to five years of experience in technical support, system engineering, or system administration.
• Hold a Bachelor’s degree, Diploma in Computer Science, Information Technology, or possess equivalent practical experience.

Preferred Certifications

• Active Microsoft or CISCO certification(s) such as Endpoint Administrator Associate (MD-102), Azure Administrator Associate (AZ-104), or CCNA are advantageous.

Technical Expertise

• Advanced knowledge of Windows 10/11 Pro/Enterprise, Microsoft 365, Teams, and Outlook.
• Basic familiarity with Windows Server versions 2016, 2019, and 2022.
• Strong understanding of Windows Server services including Active Directory, DNS, DHCP, and Group Policy management.
• Experience with virtualization platforms like Hyper-V, VMware, or equivalent.
• Sound networking knowledge encompassing TCP/IP, DNS, DHCP, and Wi-Fi system architecture.
• Hands-on experience in deploying and troubleshooting hardware from vendors such as Dell, HP, Lenovo, and Fujitsu, covering desktops, laptops, servers, and storage devices.
• Competence with storage protocols and data sharing mechanisms like SMB/CIFS, NFS, and FTP.

Soft Skills

• Effective communication and strong customer service orientation.
• Robust troubleshooting capabilities coupled with analytical thinking.
• Ability to operate both independently and collaboratively within a team setting.