Technical Project Engineer - Remote

About Interlaced

Interlaced is a provider of cloud-centric IT services that support innovative companies worldwide. Our expertise lies in designing, implementing, and maintaining advanced technology infrastructures that enable clients to expand and fulfill their goals.

What differentiates us from conventional IT firms?

• We specialize in cloud technologies and offer training for skill gaps.
• We provide continuous professional growth opportunities with dedicated training programs.
• Our clientele includes cutting-edge sectors such as tech startups, biotech, and digital agencies.
• We anticipate significant expansion starting in 2026, inviting motivated tech enthusiasts to join us in this journey.
• We foster a dynamic and passionate team committed to building exceptional technology solutions together.

Position Overview

We are seeking a Technical Project Engineer based in the United States with strong capabilities in common business technologies and diverse cloud infrastructure environments. This role requires advanced technical problem-solving skills, up-to-date knowledge on technology trends, and the capacity to quickly adopt new methods. The ideal candidate is personable, communicating effectively across all business levels, simplifying technical concepts for non-technical stakeholders.

Key Responsibilities

• Manage all technical aspects of new client onboarding to ensure seamless, timely, and outstanding partnership initiation.
• Lead hands-on technical tasks for client onboarding (goal: within 60 days), client offboarding, and Sidekick projects, then collaborate with Client Success and Service Managers upon completion.
• Deploy essential services like Basekit, Acronis, Blackpoint, and Ironscales, including configuration of user accounts, DNS/DKIM/SPF settings, routing, and alerts.
• Coordinate system access transitions, liaising with previous IT teams for tool removal and knowledge transfers, managing platform migrations such as Microsoft or Google services.
• Keep documentation up to date in ConnectWise, ITGlue, Rocket Lane, and ensure all IT stacks and client details are accurately reflected.
• Track project progress in Fleet and OBOF platforms to meet deadlines.
• Assist onsite technicians for Network Connect clients and document technical specifics in ITGlue.
• Conduct secure and thorough technical offboarding including access removal, data handling, and clean transition.
• Support assigned Sidekick projects with technical expertise aligned with onboarding quality standards.
• Enhance onboarding processes and templates by collaborating with leadership teams.
• Properly archive project information and confirm closure within all relevant systems.
• Build client trust and ensure a positive initial experience throughout the onboarding process.

Performance Metrics and Goals

• Achieve over 90% of projects delivered on budget and within the timeline (under 60 days).
• Maintain an average of 6+ billable hours logged daily.
• Maintain a partner Net Promoter Score above 70.
• Complete more than 20 Partnership Launch projects quarterly.

Candidate Requirements

• Minimum of 3 years experience in information technology.
• Ability to maintain a dedicated home office with dependable internet connection for remote work.
• Available during Pacific Time working hours from 8:00am to 5:00pm, Monday to Friday, excluding holidays.

Compensation and Benefits

• Competitive annual salary between $65,000 and $70,000 USD, dependent on experience, and an open-ended contract.
• Reimbursements for cell phone and health and wellness expenses.
• Five paid vacation days each year.
• Six fixed and ten flexible paid holidays annually.
• Two paid volunteer days per year.
• Paid sick leave.
• Peer recognition bonus program.