Technical Learning Manager

About the Role

Lyft is dedicated to creating a workplace where everyone belongs and thrives. The People Development team drives the growth and development of its employees. As a Technical Learning Manager, you will lead the strategic planning and execution of technical learning initiatives for Lyft’s Engineering, Science, Product, and Design teams, which represent a key investment in talent growth.

This position merges expertise in learning design, program oversight, and coordination with technology teams. You’ll take charge of an existing suite of programs for software engineers, including continuing education, compliance training, and documentation efforts, with responsibility to manage, enhance, and broaden these initiatives across Lyft’s technical organizations.

Key Responsibilities

• Lead the strategy and execution of Lyft's technical learning portfolio, encompassing ongoing engineering education, documentation improvements, and compliance training;
• Manage active mid-cycle programs with stakeholder engagement and ensure consistent quality and completion;
• Oversee editorial processes for internal technical content such as the Tech Blog, coordinating with engineering contributors;
• Evaluate the current program offerings and suggest improvements aligned with engineer needs and organizational objectives;
• Create engaging learning experiences to empower technical staff to excel;
• Integrate AI skills development across all programs, including large language model education and AI productivity initiatives;
• Collaborate with internal AI advocates and other learning program leaders to ensure cohesion and impact;
• Maintain technical learning platforms and resources, ensuring content is updated, accessible, and aligned with priorities;
• Design education programs in ambiguous settings by setting clear goals, success metrics, and ensuring program sustainability;
• Use a champion model and subject matter experts to expand content delivery;
• Document and structure programs for easy handoff or self-service;
• Build scalable continuing education pathways targeting identified skill gaps for engineers;
• Create technical learning materials tailored for tech audiences;
• Coordinate with the technical onboarding team to integrate onboarding with ongoing learning;
• Incorporate technical management training into broader People Development manager offerings;
• Contribute to resourcing and organizational design decisions as the function evolves;
• Develop trusted partnerships with engineering leadership, TPMs, and tech-support teams, representing People Development within tech communities;
• Collaborate with HR Business Partners and People Analytics to align programs with audience needs and measure impact;
• Navigate cross-functional dependencies including legal, communications, compliance, and Learning Management Systems to ensure smooth program operation.

Experience and Qualifications

• Over five years in learning and development, technical program management, or related fields managing complex, cross-functional initiatives;
• Proven experience designing and delivering learning content to technical audiences, with familiarity reviewing code, Git workflows, and building hands-on curricula;
• Strong multi-program management capabilities, including milestone setting, risk management, and agility in uncertain conditions;
• Proven aptitude in building and maintaining relationships with engineering leaders and stakeholders;
• Experience with AI and machine learning educational content, developer enablement, or technical training;
• Knowledge of LMS platforms such as Codecademy, Docebo, or Udemy and managing compliance training workflows;
• Excellent communication skills capable of articulating complex tradeoffs and recommendations to senior leadership;
• Adaptability to fast-paced environments where programs may need frequent refinement or redesign.

Benefits

• Comprehensive health and dental insurance options, including life and disability coverage;
• Mental health support programs;
• Family-building benefits and support;
• Child care and pet care benefits;
• Access to a company-funded Health Care Savings Account;
• Registered Retirement Savings Plan (RRSP) with company matching;
• Flexible paid time off allowing employees to take time off as needed with manager approval, in addition to provincial holidays; hourly employees receive 15 paid days off plus an extra day per year of service;
• 18 weeks of paid parental leave for biological, adoptive, and foster parents;
• Subsidized commuter benefits and ride credits.

Work Environment and Additional Information

Lyft is committed to fostering an inclusive workplace that prohibits discrimination based on any protected characteristic and ensures accommodations for disabilities during hiring and employment processes.

This role requires a hybrid work schedule with at least three days per week in the Toronto office (Monday, Wednesday, Thursday). Employees have flexibility to work remotely for up to four weeks annually. The salary range for this role in Toronto is CAD 122,000 to CAD 152,500, exclusive of bonuses, equity, or benefits. Lyft may utilize AI in applicant screening, though hiring decisions remain with employees.