Strategic Programs Manager

About the Role

Join Apple’s Pacific Retail Fulfilment Operations (PAC RFO) Digital team focused on providing an exceptional customer experience by managing the end-to-end supply chain and fulfilment process for Apple Online in Pacific countries. This role supports daily operations, execution of New Product Introductions (NPI), promotional campaigns, and strategic fulfilment initiatives to enhance customer offerings. The position requires partnership across worldwide and regional teams and plays a key role in evolving the fulfilment strategy.

Key Duties and Responsibilities

• Lead strategic fulfilment programs from initial concept through to launch, setting the roadmap aligned with senior global leadership.
• Conduct market research and develop business cases collaboratively with Operations, Online, and Retail teams to shape future capabilities.
• Coordinate with cross-functional stakeholders to gather requirements and manage dependencies across multiple fulfilment initiatives.
• Act as subject matter expert for fulfilment processes, contributing to Business Requirement Documents, design reviews, and final approvals with Business Process Reengineering & IS&T teams.
• Facilitate program and process assessments to optimize fulfilment experiences both online and in stores, balancing efficiency and costs.
• Maintain communications with senior management while managing detailed aspects of assigned programs.
• Design and implement improvements to reporting based on program needs.
• Collaborate with user groups on planning and conducting User Acceptance Testing (UAT) and oversee cutover planning in partnership with IS&T.

Required Qualifications

• Bachelor’s degree in Business Management, Supply Chain Management, Operations, Engineering, Finance, or related field.
• 6 to 9 years of progressive experience in program or project management, or business analytics with a demonstrated record of successfully delivering medium to large-scale projects.

Preferred Qualifications

• Master’s degree is advantageous.
• Strong background in Supply Chain, Logistics, and/or Operations within e-commerce or retail industries.
• Excellent interpersonal and relationship-building skills, able to communicate complex insights effectively to business stakeholders.
• Analytical thinker with urgency to address issues promptly.
• Adaptable and resilient when facing uncertainty and pressure.
• Exceptional verbal and presentation skills, with flexibility to communicate at various organizational levels.
• Strategic problem solving with the ability to visualize future states and convert insights into actionable strategies.
• Proven ability to multitask, prioritize, and meet pressing deadlines.
• Experience managing stakeholders in a dynamic matrix environment.
• Mandarin language skills are a plus due to market requirements.

Additional Information

Apple is an equal opportunity employer committed to diversity and inclusion. They provide reasonable accommodations to applicants with disabilities and maintain a drug-free workplace. The company values accessibility as a fundamental right reflected in culture, benefits, and tools. The role number associated is 200675405-3278.