Store Executive

Position Overview

PixaCrafts seeks a dedicated Store Executive to oversee the in-store customer experience and act as the central liaison among clients and internal design and paint teams. This full-time role merges front desk responsibilities with client support, focusing on effective communication, project tracking, and smooth inter-department coordination. The position provides growth opportunities transitioning from core store management to enhanced client service tasks.

Key Duties

• Welcome and assist customers visiting the store, understanding their needs and guiding them professionally through available offerings.
• Maintain organized, clean, and appealing store presentation to ensure a positive customer environment.
• Manage daily store operations as assigned to maintain smooth functioning.
• Serve as the main contact for ongoing clients, providing updates on project statuses related to design and painting services.
• Collect client requirements or modifications and communicate these precisely to relevant teams.
• Maintain thorough records of client communications and project details within the CRM system.
• Identify and report any project conflicts, delays, or changes promptly, following up to resolution.
• Communicate clearly to clients about pending decisions or approvals and set realistic expectations on response times without overpromising.
• Coordinate information flow effectively between clients and the design and paint teams, escalating unresolved issues to management timely.

Role Clarifications

• This role does not encompass sales negotiation or deal closure, which remain sales team responsibilities.
• No authority is granted to approve or reject design or painting decisions—focus remains on coordination and communication.

Candidate Requirements

• Previous experience preferred in retail, front desk operations, customer service, or similar coordination roles.
• Strong verbal communication skills for engaging with clients in person and telephonically.
• Highly organized with attention to detail; familiarity with or willingness to learn CRM systems and basic computer tools such as email and spreadsheets.
• Ability to multitask effectively between in-store responsibilities and client follow-ups.
• Maintains a calm and professional attitude, especially when addressing delays or client concerns.

Desired Qualifications

• Background in interiors, design, home improvement, or related sectors is advantageous.
• Customer support or client servicing experience is a plus.

Development and Growth

• Initial 60–90 days focus on training in CRM usage, client communication protocols, and cross-team coordination processes.
• Potential for role expansion and compensation adjustment tied to performance and growing responsibilities.
• Flexible and adaptable approach encouraged to align with startup dynamics and evolving business requirements.

Compensation and Additional Details

This position offers a monthly salary ranging between 12,000 and 20,000 INR. The role is based onsite in Vadodara, Gujarat. Opportunities for career advancement are supported through comprehensive training and increased project involvement.