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- Salário
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- Vagas
- 1
- Publicado
- há 4 horas
- Modo de trabalho
- No escritório
- Educação
- Bachelor’s degree in Biotechnology, Life Sciences, Pharmacy, Chemistry, Engineering, or related scientific discipline
- Elegibilidade
- Candidates with a bachelor’s degree in a relevant scientific or engineering field and experience in complaint handling, quality, or customer-facing regulated manufacturing roles can apply.
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- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Role Overview
This position in Rewari, Haryana is focused on customer complaint management, investigation coordination, customer communication, audit assistance, and documentation tied to customer quality matters. It acts as an important point of contact for customers, helping ensure issues are closed on time, investigation outcomes are communicated clearly, and all activities align with quality and regulatory expectations. The role partners with teams across Quality, Operations, Commercial, and global functions to support customer satisfaction, audit preparedness, ongoing improvement, and strong quality standards.
What You Will Do
- Log and acknowledge customer complaints within the required turnaround time, and maintain prompt communication with customers.
- Work with customers to collect any extra details needed for complaint analysis.
- Coordinate with lead investigators and subject matter experts to move complaint investigations and resolution work forward.
- Draft both preliminary and final complaint investigation reports following internal processes and required timelines.
- Share investigation results, conclusions, and corrective actions with customers in a clear, professional, and timely manner.
- Make sure CAPA actions are initiated correctly and followed through with the relevant owners after investigations are completed.
What We Are Looking For
- A bachelor’s degree in Biotechnology, Life Sciences, Pharmacy, Chemistry, Engineering, or another relevant scientific field.
- Background in customer complaint handling, customer quality, customer service, quality assurance, or similar work in pharmaceutical, healthcare, biotech, or other regulated manufacturing settings.
- Solid knowledge of complaint management workflows, investigation approaches, CAPA processes, and quality system fundamentals.
- Experience supporting customer audits, preparing technical documentation, and handling customer-facing quality tasks.
- Strong spoken and written communication skills, with the ability to work effectively with customers and internal cross-functional teams.
- Familiarity with SAP or a comparable enterprise system is preferred.
- Strong planning and coordination skills, with the ability to handle several priorities and meet deadlines.
Perks and Benefits
- Fast-paced career growth and a dynamic work environment.
- Inclusive, ethical workplace culture.
- Reward programs that recognize strong performance.
- Exposure to collaboration with global cross-functional teams.
- Continuous learning and professional development opportunities.
- Access to the company’s global benefits program.
About the Company
The organization operates across more than 30 sites on five continents, with globally connected teams working together to support the production of future medicines. Its culture is built around collaboration, accountability, excellence, passion, and integrity. The company values ideas from people of all backgrounds and promotes an inclusive environment where diverse perspectives help drive innovation and meaningful impact.
Additional Information
Location: Rewari, Haryana, India.
Reference ID: R77694.
This role is intended for someone who can help support customer-facing quality activities and contribute to turning customer ideas into viable therapies.