Spare Customer Service Unit / Crew Management Centre

About Ontario Northland

Ontario Northland Transportation Commission (ONTC) is a provincial agency in Ontario that delivers essential and efficient transportation services. With over 120 years of legacy and a workforce exceeding 1000 skilled employees, ONTC is dedicated to providing safe, reliable, and future-oriented rail and bus transportation. The organization offers a competitive salary, an excellent benefits package including a defined benefit pension plan, paid vacation and personal leave, and discounted travel on its bus and passenger rail services.

Position Overview

The Spare role provides crucial operational and administrative support throughout railway terminals, with a primary assignment in Englehart. This position facilitates continuity by aiding crew scheduling, customer communications, and yard inventory management, while ensuring meticulous record-keeping and promoting safety compliance.

Primary Responsibilities

• Accurately update and maintain railcar event information in the RMI system, covering interchanges, placements, releases, pulls, delays, holds, rejects, bad orders, and train arrivals/departures through liaison with internal teams, clients, and connecting railroads.
• Provide local operating train crews with necessary switching instructions and mechanical repair information related to bad order cars.
• Coordinate yard inventory status with operating crews and perform periodic yard audits to support continuous process improvement.
• Contribute to developing standardized processes and communication protocols specific to Englehart and other terminal operations.
• Offer backup coverage for Crew Management Centre, Customer Service Unit, and Terminal Support roles across Englehart and other terminals as required.
• Manage train crew scheduling by calling employees for various assignments including freight, passenger, yard, recrews, rescues, and away-from-home duties according to USW-Agreement #8.
• Document crew employee mileage and monitor compliance with work/rest hour regulations.
• Advertise, award, and track temporary and permanent train crew job vacancies.
• Maintain both manual and electronic records related to crew calling and staffing.
• Communicate information to train crew employees through phone, fax, and electronic platforms.
• Handle administrative and janitorial duties as assigned.

Required Qualifications

• Secondary School Diploma (OSSD) or equivalent GED.
• 1 to 2 years of clerical or administrative experience.
• Proficiency in computer usage with strong typing skills.
• Dangerous Goods certification is advantageous.
• Previous railway industry experience is beneficial.
• Willingness to work shifts including evenings and weekends.
• Experience in cleaning/janitorial work is considered a plus.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management capabilities.
• Ability to perform under stringent deadlines in a fast-moving environment.
• Commitment to maintaining workplace health and safety standards.

Background Checks and Hiring Policy

Applicants must successfully pass a criminal records check, employment reference verification, and educational credential validation. Ontario Northland promotes employment equity, welcoming applications from Indigenous peoples, racialized persons, women, persons with disabilities, and individuals identifying as 2SLGBTQIA+.

Accommodation requests are supported throughout the hiring process in compliance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act.

Compensation

The hourly wage ranges from $27.86 to $30.94, with incremental increases as specified in the collective agreement and full rate reached after one year of service.

Additional Information

Applicants are encouraged to submit their current cover letter and resume, referencing the job number 100-93-27. The closing date for applications is August 3, 2026, 11:59 PM. The role is based onsite in Englehart, Ontario.