Spa Receptionist

About the Role

At Fitness Formula Clubs (FFC), the Spa Receptionist represents the welcoming face of our spa facility, greeting members and guests warmly to ensure they enjoy a stellar experience. This role involves upholding a clean and safe environment at the spa and delivering excellent customer service aligned with FFC's values.

Work Schedule and Compensation

This part-time position is based at FFC Oak Park, with required shifts Monday through Thursday from 5 PM to 9 PM. The hourly wage is $15.40.

Key Responsibilities

• Greet members personally with a friendly smile to create a great initial impression.
• Maintain cleanliness and organization of the spa’s reception area and tanning zones if applicable.
• Answer calls professionally, directing queries with care.
• Manage appointment bookings efficiently in coordination with spa staff.
• Process payments accurately and ensure cash drawers balance at shift end.
• Make reminder and confirmation calls to keep clients informed of their appointments.
• Educate clients on Recovery Lounge services, highlighting benefits, precautions, and suitable product or service selections.
• Respond to member inquiries and provide support to other departments as necessary.

Benefits and Perks

• Health benefits include dental and vision insurance via Blue Cross Blue Shield of Illinois.
• 401(k) plan with company matching contribution.
• Opportunities for fitness-related education discounts (e.g., Pilates, Yoga, Personal Trainer certifications).
• Access to FFC University courses along with discounted certification programs.
• Complimentary membership granting access to all FFC club locations.
• 25% discounts available on spa services, retail purchases, and fitness classes.
• Employee appreciation programs offering benefits such as pet insurance and mobile discounts.
• A supportive, diverse, and inclusive workplace culture.

Training and Development

FFC mandates a comprehensive hospitality training program for all new hires, involving several courses to be completed within the first 90 days. Specific role-focused training details will be provided by your manager upon hire.