Senior Payroll Specialist

Role Overview

The Payroll Specialist is entrusted with delivering accurate, timely, and efficient payroll services to their assigned clients, ensuring a top-notch client experience and fostering strong, collaborative relationships. This role mandates the consistent adherence to service delivery standards to maintain the company's promise of quality.

Key Responsibilities

• Manage the entire payroll process to guarantee accuracy, timeliness, and compliance for client payrolls.
• Lead and finalize year-end payroll activities, ensuring timely preparation and submission of necessary documentation.
• Clarify payroll workflows and invoicing details for clients to ensure comprehensive understanding.
• Respond promptly to client inquiries to enhance their proficiency with the payroll platform.
• Handle all confidential client information with utmost discretion and security.
• Collaborate closely with team members, mentoring entry-level staff to elevate service quality.
• Undertake additional tasks related to service delivery as needed.
• Serve as a payroll process and product authority, proactively keeping up-to-date with company products, services, and updates.
• Stay informed on changes in statutory obligations to ensure payroll remains compliant.
• Establish and maintain strong, reliable client relationships, acting as a consistent point of contact.
• Maintain and update Standard Operating Procedures as necessary.

Candidate Profile

• Bachelor's degree preferred in Human Resources or Information Systems.
• 4–5 years of relevant experience in Payroll, HRIS, HR, or HR Generalist roles is ideal.
• Self-driven with a strong passion for learning information system solutions.
• Highly organized and detail-oriented, especially within dynamic and fast-paced environments.
• Experience with payroll software solutions is advantageous.
• Ability to effectively function under tight deadlines and pressure.