Senior Executive Operations - US/Canada Voice Process

Company Overview

We are a Silicon Valley headquartered organization specializing in case acquisition for legal professionals, primarily focusing on mass tort case acquisition by leveraging artificial intelligence to enhance the process. Our leadership team comprises experienced senior product, marketing, and engineering experts from Silicon Valley, India, and Romania who have successfully launched impactful products. We offer a dynamic work environment, engaging challenges, growth opportunities, and competitive compensation driven by performance.

Job Responsibilities

• Handle customer inquiries efficiently while delivering outstanding customer service.
• Maintain steady productivity levels and consistently achieve the designated sales targets.
• Interact professionally with clients across all communications.
• Adhere to call quality standards through compliance with call monitoring guidelines.
• Skilled in presenting, negotiating, collaborating, and concluding deals effectively.
• Develop and track the sales pipeline to ensure attainment of set goals and objectives.
• Demonstrate motivation towards sales planning, execution, and relationship building.
• Establish, foster, and sustain positive business and client relationships.

Required Qualifications and Skills

• Minimum of 2 years experience in US/Canada sales, cross-selling, or lead generation voice processes within an international BPO setting.
• Proven experience in outbound call center sales operations.
• Strong interpersonal and people management skills.
• Open to both graduates and undergraduates.
• Tech-savvy with aptitude to quickly learn new technologies.
• Ability to devise innovative solutions to address customer challenges effectively.
• Proficiency in probing to understand caller issues appropriately.
• Capability to identify improvement opportunities and suggest process enhancements.
• Empathy in real-time customer interaction to resolve concerns.

Benefits and Additional Information

• Monthly incentives based on performance.
• Five-day workweek aligned with US shifts.
• Weekends (Saturday and Sunday) are fixed days off.
• Complimentary cab service for daily pick-up and drop-off.
• Free meals and refreshments provided during work hours.