Senior Adviser Partner Manager

Role Overview

As the Senior Adviser Partner Manager, you will be instrumental in driving nib's growth by cultivating and sustaining robust relationships with adviser partners. Your role includes promoting the nib adviser proposition, effectively representing the brand to enhance adviser engagement, loyalty, and ultimately contribute to superior customer satisfaction and outcomes.

Candidate Profile

You bring a strong background in strategic relationship management with confidence in articulating nib's product benefits and competitive advantages to adviser partners. Your ability to build enduring partnerships while influencing stakeholders across various levels is crucial. Additionally, you possess a comprehensive understanding of the financial, emotional, and wider implications of ill-health, which enables meaningful and supportive conversations with advisers, aiming to better customer results.

• Substantial experience in customer service and operational delivery roles
• Exceptional communication capabilities, including group presentations
• Proven skill in grasping complex concepts and explaining them clearly and memorably to third parties such as advisers
• Relevant experience within the health and life insurance sector or analogous industries involving external stakeholder engagement and sensitive, intangible products/services
• Knowledge of the complementary dynamics between public and private health sectors

About nib

nib is dedicated to challenging norms and providing New Zealanders with affordable, top-tier health and life insurance options. We value innovation, diversity, and strive to improve health and wellbeing aligned with our 'future state' strategy. Our culture fosters collaboration, innovation, and dedication.

• Complimentary health, life, and income protection insurance, including discounts for family members
• Hybrid working model combining office and remote work
• Supportive team environment focused on career development
• Generous leave benefits: 22 days annual leave, cultural leave, and 18 weeks fully paid parental leave for all parents
• Short-term incentive programs

Diversity, Equity and Inclusion

We pride ourselves on fostering an inclusive workplace embracing LGBTQIA+, disability, neurodiversity, and culturally diverse backgrounds. Our goal is to reflect the communities we serve by valuing differences such as age, culture, nationality, accessibility, and education.

Our hybrid framework affords employees flexibility to work from our office hubs or home, depending on what suits them and their teams best. Office hubs are designed to promote focus, collaboration, and connection. We provide new starters and ongoing financial support for home workspace setup to support a flexible and genuine work environment.

Additional Information

All applicant data will be handled confidentially under EEO standards. Successful candidates must complete a background check, including criminal history, before employment commencement.