Roadside Technician

Overview

Become a vital member of the RAC team as a Roadside Technician, playing a pivotal role in ensuring motorists in the Newcastle area stay on the road. This position offers a competitive base salary along with performance-related bonuses and overtime opportunities.

Work Environment

You will be part of the Newcastle cluster covering locations such as Newcastle upon Tyne, Gateshead, North Shields, South Shields, Wallsend, Whitley Bay, Tynemouth, Cramlington, and Morpeth. The schedule involves demand-driven shifts averaging around 40 hours per week, starting and ending at your personal residence, with optional overtime available.

Key Responsibilities

• Provide proficient mechanical repairs and diagnostics at roadside locations throughout your designated area.
• Offer rapid and effective breakdown support, addressing issues ranging from flat batteries and tyre changes to complex fault-detection.
• Use diagnostic tools and essential equipment supplied by RAC to ensure comprehensive repairs.
• Deliver exceptional customer service, demonstrating professionalism and reassurance in challenging roadside conditions.

Qualifications & Experience

• Possess an NVQ Level 2 or equivalent qualification in Light Vehicle Maintenance coupled with a minimum of two years’ relevant experience, or alternatively have at least five years’ hands-on experience as a vehicle technician or mechanic.
• Hold a full UK driving licence with fewer than six penalty points.

Benefits and Perks

• Competitive base earnings at £36,400 per annum with a realistic on-target earnings (OTE) potential of £60,000, including opportunities for higher earnings via bonuses and overtime premiums.
• Company vehicle and fuel card provided, alongside a complete uniform and necessary diagnostic tools.
• Colleague share scheme membership at no cost, enabling participation in company growth.
• Complimentary RAC Ultimate breakdown cover starting from the first day.
• Car salary sacrifice schemes, including electric vehicle options after 12 months to facilitate tax savings.
• Generous holiday entitlements starting at 23 days plus bank holidays, increasing to 25 days with service length.
• Pension scheme with up to 6.5% matching contributions and life insurance covering up to four times your salary (extendable to ten times with flexible benefits).
• Access to 24/7 confidential wellbeing support for you and your family.
• Exclusive discounts on tools, technology products, holidays, and more via the Orange Savings portal.

Additional Information

The RAC is an established organization with over 125 years of history, blending tradition and innovation in automotive services. This role emphasizes a commitment to professionalism, adaptability, and strong problem-solving skills amidst varied and unpredictable daily tasks.

No formal CV submission is required to apply, streamlining the recruitment process for interested candidates.

Candidate Profile

Ideal candidates are not only skilled mechanics but also confident communicators who handle pressure effectively and embrace diverse challenges in roadside assistance. The role demands quick thinking, technical accuracy, and a genuine desire to support and reassure customers.