Retail Showroom Manager

About the Role

EliteHubs, a respected Indian online retailer specializing in computer hardware and peripherals, is seeking a Retail Showroom Manager to lead our Surat location. The role involves managing a team of over 10 sales and online representatives, steering daily showroom operations, and implementing multichannel sales approaches to surpass targets.

Key Responsibilities

• Guide, develop, and mentor a sales team of 10 or more, including hiring, onboarding, conducting training sessions, evaluating performance, and applying corrective measures.
• Create a motivating, target-driven team atmosphere by establishing daily and weekly sales goals and tracking achievements.
• Boost in-store and online sales by engaging customers directly, advising on product configurations, upselling components, and closing sales effectively.
• Handle escalated customer issues tactfully to maintain satisfaction and foster loyalty, personally managing complex interactions including negotiations and custom PC consultations.
• Manage showroom layout and presentation to effectively showcase premier PC systems and gaming accessories.
• Oversee front-of-house tasks like opening and closing, cleanliness, scheduling staff, and operating the point-of-sale (POS) system.
• Analyze sales data and key performance indicators from both e-commerce and physical channels to craft targeted strategies that enhance performance.
• Generate frequent reports on sales metrics for senior leadership and collaborate with marketing to implement promotional activities such as bundle offers, webinars, live demonstrations, and in-store events aimed at increasing traffic and engagement.
• Manage the showroom budget by forecasting expenditures, controlling costs, and optimizing profit margins.
• Ensure adherence to safety protocols, company policies, and data security standards within both physical and online sales operations.
• Supervise POS and customer relationship management (CRM) systems to guarantee accurate handling of payments, returns, and maintain audit readiness.
• Enforce workplace health, safety, and security standards including electrical safety, secure handling of demonstration units, and cybersecurity practices.
• Maintain compliance with company policies, loss prevention strategies, and data quality standards, conducting routine team reviews and refreshers.

Candidate Profile

• Possess 3 to 5 years of retail management experience, ideally within the electronics or technology showroom sector, with a minimum of 2 years leading teams of more than 10 members.
• Hold a bachelor's degree in business, marketing, information technology, or a related discipline preferred.
• Demonstrate strong leadership abilities including recruitment, training, setting sales targets, and managing team performance.
• Expertise in omnichannel sales strategies combining in-store and online retail.
• Well-versed in inventory management, point-of-sale systems, and CRM platforms.
• Capable of making decisions grounded in data analysis and proficient at generating reports.
• Excellent communication, negotiation, and customer service skills.
• Exhibit a personality that is organized, detail-focused, proactive, technologically savvy, and flexible to thrive in a dynamic retail technology environment.