Project CRM Coordinator

About the Role

Urban World Consulting is seeking a proactive and highly organized Project CRM Coordinator to join our remote team in Germany. This entry-level or junior position is designed for individuals passionate about working with CRM systems, improving data processes, and collaborating with diverse teams. As a Project CRM Coordinator, you will play a critical role in overseeing CRM projects, managing customer data, and ensuring seamless communication across various departments, all within our fully remote environment.

Responsibilities

• Assist in planning, coordinating, and executing CRM-centric projects and initiatives
• Manage and regularly update both customer and project information within CRM platforms
• Participate in collecting, validating, and maintaining data quality for CRM databases
• Liaise with sales, marketing, customer success, and project divisions to coordinate tasks and deadlines
• Help implement CRM system changes and support workflow enhancements
• Create and maintain reports, dashboards, and periodic performance summaries related to CRM activities
• Track project milestones, deliverables, and relevant CRM-related performance indicators
• Contribute to user acceptance testing and the integration of new features or processes within CRM systems
• Document business processes, CRM workflows, data standards, and project specifications
• Detect and address inconsistencies or gaps in CRM data to uphold accuracy
• Provide general administrative assistance for critical CRM initiatives

Requirements

• Entry-level or junior candidates, including recent graduates and those with internship experience, are welcome
• Up to 3 years of experience in CRM or project coordination, data management, or related roles
• General knowledge of CRM systems and practices in handling customer data
• Familiarity with common CRM platforms like Salesforce, HubSpot, Microsoft Dynamics, or equivalent is desirable but not essential
• Proficient organizational and time management capabilities
• Keen attention to detail and accuracy when handling data
• Excellent analytical thinking, problem-solving, and communication abilities
• Aptitude for managing multiple assignments and adhering to deadlines
• Experience working collaboratively in cross-functional and remote teams
• Working knowledge of Excel or similar reporting/data visualization tools is an advantage
• Fluency in English
• Residing in Germany with valid full-time work authorization
• Ability to thrive in a fully remote working environment

Perks & Benefits

• Enjoy full remote working flexibility
• Gain direct exposure to modern CRM platforms and multi-departmental projects
• Opportunities for career advancement toward roles such as CRM Manager, Project Manager, or Business Analyst
• Supportive and inclusive remote company culture focused on growth
• Chance to further develop your skills in project coordination, data management, and CRM tools
• Ongoing learning and professional growth programs
• Competitive pay and a comprehensive benefits package