People Operations Partner

About the Role

This role is based remotely, with a requirement for team members to be within commuting distance of the San Francisco hub. Join one of the fastest-growing marketplaces and lead the evolution of employee experiences at Whatnot, the largest livestream shopping platform in North America and Europe. The focus is on extending and refining scalable onboarding processes and enhancing broader People Operations programs.

Responsibilities

• Take full ownership of onboarding from pre-boarding to initial ramp, ensuring the experience is high-quality and scalable as the company continues to grow.
• Design and deliver engaging, consistent in-person onboarding sessions at the San Francisco hub that scale with organizational expansion.
• Lead diverse, cross-functional People Operations projects partnering with teams such as Recruiting, IT, Finance, Legal, and Total Rewards throughout the employee lifecycle.
• Identify and close gaps in onboarding, offboarding, and other workflows by creating efficient, scalable processes.
• Maintain accuracy and audit readiness of employee lifecycle workflows in Workday, anticipating potential issues and ensuring compliance.
• Utilize reporting and analytics from Workday to drive workflow improvements and data-informed decisions.
• Enhance the People Operations helpdesk by managing Tier 1 and Tier 2 inquiries, identifying patterns, and improving self-service tools for better efficiency and employee satisfaction.
• Continuously improve People Operations programs beyond onboarding, expanding to other operational workflows and systems.
• Support team continuity by documenting processes, sharing expertise, and assisting across operations, systems, and compliance responsibilities.

Qualifications

• 3 to 5+ years of experience in People Operations, HR operations, or similar roles, preferably in fast-growing companies.
• Proficient in Workday, particularly with onboarding workflows, handling transactions, and resolving data discrepancies.
• Experience designing or enhancing onboarding programs and initiatives focused on employee experience.
• Systematic thinker with a passion for process improvement and optimization.
• Capable of working independently and managing projects in ambiguous and evolving environments.
• Highly organized, proactive, detail-conscious, and able to juggle multiple priorities effectively.
• Excellent communication skills with the ability to collaborate across diverse teams.
• Strong ownership mindset, consistently seeing projects through to completion.
• Familiarity with tools such as Google Workspace, Slack, Zendesk, Culture Amp, Navan, and documentation platforms like Slab or Notion, with an aptitude for quick learning of new systems.
• Dedication to building an exceptional employee experience for all team members.

Compensation

Salary ranges from $113,000 to $125,000 annually with additional equity offered. Final compensation is influenced by factors such as experience, skill level, and role seniority. Benefits and equity are separate from this base range.

Equal Opportunity

Whatnot welcomes candidates of all backgrounds and is proud to be an Equal Opportunity Employer. The company does not discriminate on any legally protected status and embraces diversity to foster a better work environment and culture.